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  • Customers like
    • Customer service1
  • Customers don't like
    • Mattress quality6
    • Customer service5
    • Mattress2

Mattress delivered not what we laid on in showroom. Haven't slept a good night since. Ultra plush is like sleeping on a concrete slab. Add comment

  • 1 day ago
  • Furniture and Decor
  • Cary, North Carolina
  • Original Mattress Factory Queen Mattress Set
  • 29
  • REVIEW RATING 4/5

In less than a year, we had two body impressions and we are not overweight. The impressions were one inch not the required 1.5" to qualify for the warranty. We were *** enough to pay to replace and give them another shot. Second mattress is at 11 months and is doing the same dang thing! This is after flipping and like I said we both are way less than 200 pounds. Ridiculously bad quality. Do... Read more

Was this review helpful? 0 1

  • Jun 12
  • Furniture and Decor
  • Raleigh, North Carolina
  • King Mattress
  • 410
  • REVIEW RATING 5/5

I flipped the mattress 21 days after I purchased it and saw a stain. Their solution is to clean a 1500 mattress. I will never buy another piece of bedding from them again. They act like a bunch of used car sales man, poor customer service with no respect for the consumer. They are now offering to replace the top portion of the mattress however they want me to know they doing me a Hugh favor by... Read more

Was this review helpful? 3 3

  • Jun 12
  • Furniture and Decor
  • Parma, Ohio
  • Mattress
  • 2
  • 2
  • 404
  • REVIEW RATING 4/5

I was not told when I purchased the mattress that there was a $5 fee for them to take the old mattress away, which is absolutely no big deal if I had known. A measly $5 after I paid over $800 for the mattress and had to borrow the money from a neighbor because it was 7 am and I hadn't gone to the bank that particular day yet. The delivery men were very nice, at least! So they called their boss... Read more

Was this review helpful? 0 5

  • Jun 05
  • Furniture and Decor
  • Quinton, Virginia
  • Pillow Top Mattress
  • 448
  • REVIEW RATING 5/5

I bought a lovely pillow top extra firm mattress 5 years ago. I concur with another review that it was firmer in the showroom. The first problem was the smell. It took months not to stop smelling like animal bedding. I chalked that up to new mattress smell. Parts of the piping came off in the first year. That wasn't so bad. But it started sinking into two years even after regular turning. We... Read more

Was this review helpful? 0 2

I paid 1000.00 for my matress I was good for 2 years,I called they sent a guy out and said I had a broken box spring,I moved box spring to wear crack was at another point in bed,bed still dipped,did not bother to argue with them,live and learn,don't buy cheap sh•t!!! Add comment

  • May 14
  • Furniture and Decor
  • Wake Forest, North Carolina
  • Bed
  • 1
  • 1
  • 550
  • REVIEW RATING 5/5

purchase a bed from the original mattress factory had it delivered today. What a piece of ***. The mattress will not stay on the bed,keeps sliding off the box spring which was also just bought. the bed is not as firm as the one in the store. Call the store as soon as it was delivered and all they can say is that I can pay more for another more expensive one. Will never buy from them again and... Read more

Was this review helpful? 2 3

  • May 04
  • Furniture and Decor
  • Raleigh, North Carolina
  • Queen Mattress
  • 1054
  • REVIEW RATING 5/5

My wife and I purchased a queen Orthopedic Euro Top set and frame with center support (>$1400). From day one when we both are laying on the bed we roll towards the center (she weighs 130 lbs; I weigh 150 lbs). I contacted the company who sent a representative out to examine the mattress (by looking at it only) and he saw no flaws in it (no unusual indentations). The representative explained... Read more

Was this review helpful? 3 2

  • Apr 29
  • Furniture and Decor
  • Cleveland, Ohio
  • Queen Mattress
  • 850
  • REVIEW RATING 5/5

After buying a queen mattress an split box-spring set ( over a $1000.00 ) my wife and I started having back problems. Called the store and was told I had to turn the mattress , which of course I told the salesman that I already did ( several times ) Now about a year after purchase and numerous calls about the problem , I finally got someone to come to my house. The service guy started looking... Read more

Was this review helpful? 4 5

  • Apr 17
  • Furniture and Decor
  • Bethel Park, Pennsylvania
  • Orthopedic Premier Super Pillow Top
  • 920
  • REVIEW RATING 5/5

Ten years ago I bought an Orthopedic Super Pillow Top set and in a few weeks it started to sag. I recently made the mistake of going back to the OMF for another mattress set and bought the same one. Within two weeks it was severely sagging in the middle. their service rep came to my home and said it was "normal", which is what I thought he would say. I would advise everyone looking to buy a... Read more

Was this review helpful? 8 5

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