Original Mattress Factory Complaints and Reviews

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Original Mattress Factory
Main address: 44134-1214 Cleveland OH
, , http://www.originalmattress.com/contact_us.aspx
  • 73 complaints
  • $42.9K claimed losses
  • $588 average
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  • Oct 17
  • Furniture and Decor
  • Mattresses Exchange
  • 1
  • 1
  • 168

I retired my old Serta for a firm mattress from the Original Mattress Factory in Richmond, Va. I went there 5 times over a 3 month period while deciding to purchase a new mattress. I like firm mattresses. I narrowed it down to two and each time I went I laid on both of them and also one or two others to be sure I got the right one. The day of purchase I again laid on the final two and decided on... Read more

Was this review helpful? 3 1

     

  • Sep 17
  • Furniture and Decor
  • Foam Mattress
  • 2
  • 2
  • 440

so excited to get a new bed, went to omf in gahanna, ohio. This bed will be 3 years old in november, It is a piece of junk. Called the main store first of 2014, sent someone out. He rolled on my bed, told me he could not take it back to be repaired because it was soiled[ not]. He went to his truck and brought me a piece of FOAM to put on the bed. Do not go here and buy anything. Thank you OMF... Read more

Was this review helpful? 3 10

     

  • Sep 15
  • Furniture and Decor
  • Garner, North Carolina
  • Customer Service
  • 3
  • 3
  • 845

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research online before purchasing a mattress and decided to come to the "mattress experts" to make sure that I was getting the best mattress for my 3 year old daughter. I went to their store in Garner NC and purchased a new mattress. I told the salesman that I needed to purchase a "full"... Read more

Was this review helpful? 7 6

     

  • Sep 08
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Mattress Purchase
  • 357

I first bought 2 twin mattresses for my daughter when she was 4. (she is now 21) I bought her a trundle bed with two mattresses so she could have sleep overs. To this day, both mattresses are awesome. I bought a twin mattress and box spring for my son when he was 4 (he is now almost 17) and the bed is still in excellent shape and extremely comfortable. I bought two mattresses for a trundle... Read more

Was this review helpful? 8 2

     

  • Aug 14
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Radio Advertisements
  • 2
  • 2
  • 498

I am sick and tired of hearing Ron talk down to us!His voice is nauseating and i turn the radio off when he comes on.He would be the last person i would buy a mattress from!He comes across as so self righteous and smug.His daughter is just as bad.Why not hire a professional ad agency that would sound so much better.It becomes so monotonous and annoying that i change the station.Am i the only one... Read more

Was this review helpful? 2 39

     

  • Jun 17
  • Furniture and Decor
  • Tucker, Georgia
  • Defective Mattress
  • 1
  • 1
  • 694

The disgruntled customer has a fowl mouth and that means they are never happy.. I would like to see a picture of them to see if they are overweight which means no matter where they buy a mattress they would sink in.... Not enough info for me to decide if they are not s good company...I believe they were wrong bc if a natress is defective they would have had that problem show immediately. Their... Read more

Was this review helpful? 4 19

     

  • Feb 27
  • Furniture and Decor
  • Cleveland, Ohio
  • King Pillow Top Mattress
  • 4
  • 4
  • 1842

After being talked into buying the top of the line King pillow top mattress, we were very satisfied when we got home. A little under 3 years we both started waking up sore and weren't sleeping through the night. Now after about 6 months of back and forth with the store we finally had a technician come out and check the mattress. We were told we have a 1.25 inch dip in the bed but they won't do... Read more

Was this review helpful? 24 11

     

  • Feb 19
  • Furniture and Decor
  • Mattress
  • 1
  • 1
  • 1872

Bought mattress in July 2013 and was breaking down by Nov 2013. My wife and I both began having back pain and have never had it before called and had the sales rep come out and he told me first it was my bed frame and lack of support, I fixed that immediately and no results. The bed still sunk down. I called again they came and got the mattress to inspect at the factory, I was told that the... Read more

Was this review helpful? 12 6

     

  • Dec 06, 2013
  • Furniture and Decor
  • Tucker, Georgia
  • Mattress
  • 1
  • 1
  • 1393

This mattress was a total waste of money. After only 5-6 years the mattress was already wearing out. I contacted them, they sent someone out to inspect it. He determined that, yes, it needed to be rebuilt??? (I thought warranties would REPLACE defective products) It was going to take TWO days to rebuild. In the meantime, we would be sleeping on the floor. OR we could bring it to the factory... Read more

Was this review helpful? 10 12

     

  • Sep 28, 2013
  • Furniture and Decor
  • Rock Hill, South Carolina
  • King Orthopedic Mattress Set
  • 5
  • 5
  • 1201

Six years ago we bought and Orthopedic King Mattress set. We were told then that we should flip the mattress every 6 months in which we have. Over the past couple of years we have fought with the middle of the mattress on one side has broken down, and a spring sticking out of it, and on the other side one side of the bed has broken down. We went to the store where we got the bed, they could... Read more

Was this review helpful? 7 22
 
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