2.6
  • Salesperson1 votes
  • Delivery person1 votes
  • customer service1 votes
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  • 1 day ago
  • Furniture and Decor
  • Chicago, Illinois
  • Mattress
  • 58
  • REVIEW RATING 4/5

I tested a mattress at the store and the floor model was great. Upon delivery to my house they stood the mattress on its side and the mattress sagged. I knew that the mattress was bad but they would not take the mattress back. Long story short, the mattress did not contain the batting and padding needed to make it like the floor model. This is a scam OMF does to get the customer to pay more for... Read more

Was this review helpful? 0 1

I listen year after year, the commercials telling us how good they are. The never resolvex damaging my father and mother with bad mattresses. They spent huge money, and when the matresses started sagging, OMF disaooeared. They blamed two 80 year olds for willfully damaging them. My parents can hardly walk. Do NOT spend a buck on their products. Jim Add comment

  • Jan 05
  • Customer Service
  • Charlotte, North Carolina
  • Positive Experience
  • 688
  • REVIEW RATING 5/5

I had a queen size set from The Original Mattress Factory (purchased in Charlotte, NC) for about 4 years when it started squeaking, I called and they suggested it might be the bed frame, I said "no it's the box springs I'm sure of it"! Well, they delivered a new box springs the next day, took the old one away, no charge ... after 4 years! And guess what ... Turned out it WAS the bed frame! But... Read more

Was this review helpful? 4 0

  • Jan 01
  • Furniture and Decor
  • Hampton, Virginia
  • Pillow Top Mattress
  • 699
  • REVIEW RATING 5/5

We bought a king sized pillow top mattress. It was very uncomfortable right away (felt different from the mattress in the store). They told us that it is normal at first and that it needed to be broken and we needed to flipping and rotating it frequently. We followed the instructions. A couple years later, it is still terrible. It sags in the areas we sleep, we can feel springs poking us and... Read more

Was this review helpful? 1 5

  • Nov 30, 2014
  • Furniture and Decor
  • Virginia Beach, Virginia
  • Working Hours
  • 3
  • 3
  • 1606
  • REVIEW RATING 5/5

Having been disappointed at all of the other mattress places we tried, I made the mistake of wanting to wait and choose this place over every other one around here. Rave reviews from multiple friends. Having never been before or googling it, we showed up at 4:58. They close at 5pm apparently. The open light was still on, other customers were still inside, and the door was unlocked. So we didn't... Read more

Was this review helpful? 4 24

  • Nov 23, 2014
  • Furniture and Decor
  • Monroeville, Ohio
  • Positive Experience
  • 1
  • 1
  • 1414
  • REVIEW RATING 5/5

My brother has back problems, and bought a mattress from another bed company. Well, it turned out that this mattress could not, did not meet his needs. We then checked out some of your mattresses at your Wooster OH store and liked how the clerk explained how your beds were made. After choosing one, he told us when it would be in. It was raining when we went to pick it up, and after being told... Read more

Was this review helpful? 6 0

  • Nov 20, 2014
  • Furniture and Decor
  • Columbus, Ohio
  • Mattress
  • 1055
  • REVIEW RATING 5/5

Bought our box spring and mattress in spring of 2012. We started noticing the hump forming in the middle just a couple months of use. It was time to flip anyway, so we did. A hump formed on that side, too. But we let it go and continued to turn and flip when we were suppose to. Never did that with our mattresses we had for 17 years. It had been a cheap mattress, but we never had a hump develop in... Read more

Was this review helpful? 6 7

  • Oct 17, 2014
  • Furniture and Decor
  • Mattresses Exchange
  • 2
  • 2
  • 2613
  • REVIEW RATING 5/5

I retired my old Serta for a firm mattress from the Original Mattress Factory in Richmond, Va. I went there 5 times over a 3 month period while deciding to purchase a new mattress. I like firm mattresses. I narrowed it down to two and each time I went I laid on both of them and also one or two others to be sure I got the right one. The day of purchase I again laid on the final two and decided on... Read more

Was this review helpful? 20 9

  • Sep 17, 2014
  • Furniture and Decor
  • Foam Mattress
  • 2
  • 2
  • 1508
  • REVIEW RATING 5/5

so excited to get a new bed, went to omf in gahanna, ohio. This bed will be 3 years old in november, It is a piece of junk. Called the main store first of 2014, sent someone out. He rolled on my bed, told me he could not take it back to be repaired because it was soiled[ not]. He went to his truck and brought me a piece of FOAM to put on the bed. Do not go here and buy anything. Thank you OMF... Read more

Was this review helpful? 6 18

  • Sep 15, 2014
  • Furniture and Decor
  • Garner, North Carolina
  • Customer Service
  • 3
  • 3
  • 1826
  • REVIEW RATING 5/5

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research online before purchasing a mattress and decided to come to the "mattress experts" to make sure that I was getting the best mattress for my 3 year old daughter. I went to their store in Garner NC and purchased a new mattress. I told the salesman that I needed to purchase a "full"... Read more

Was this review helpful? 12 8

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