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  • Customers like
    • Customer service1
  • Customers don't like
    • Mattress quality7
    • Customer service5
    • Mattress quality and size2

  • Jul 23
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • 50
  • REVIEW RATING 4/5

A few months ago I purchased a waterproof mattress for my granddaughter. I expected a mattress similar to a babybed mattress. Instead I got a hard non padded rock like the box spring. I emailed the company for help on resolving this issue to no response. Now im stuck with a custom made mattress that a 6 year old cannot sleep on. No one cared. No one responded. I cant afford another mattress... Read more

Was this review helpful? 1 4

  • Jul 17
  • Furniture and Decor
  • Columbus, Ohio
  • Original Mattress Factory Pillow Top Mattress
  • 302
  • REVIEW RATING 4/5

i had previously purchased a mattress from them. It was placed in the guest bedroom, visitors loved it. We needed to replace our mattress, so we went back. The mattress crowns slanting down on both sides. A rep from your co. came out and assessed it, had it picked up and supposedly put extra support on the sides. The problem did not go away. Needless to say I will not be returning to The... Read more

Was this review helpful? 0 3

Bought a queen size flippable pillow-top mattress.....in 1999. Still LOVE it!!! Add comment

Mattress delivered not what we laid on in showroom. Haven't slept a good night since. Ultra plush is like sleeping on a concrete slab. Add comment

  • Jul 02
  • Furniture and Decor
  • Cary, North Carolina
  • Original Mattress Factory Queen Mattress Set
  • 250
  • REVIEW RATING 4/5

In less than a year, we had two body impressions and we are not overweight. The impressions were one inch not the required 1.5" to qualify for the warranty. We were *** enough to pay to replace and give them another shot. Second mattress is at 11 months and is doing the same dang thing! This is after flipping and like I said we both are way less than 200 pounds. Ridiculously bad quality. Do... Read more

Was this review helpful? 0 2

  • Jun 12
  • Furniture and Decor
  • Raleigh, North Carolina
  • Original Mattress Factory King Mattress
  • 621
  • REVIEW RATING 5/5

I flipped the mattress 21 days after I purchased it and saw a stain. Their solution is to clean a 1500 mattress. I will never buy another piece of bedding from them again. They act like a bunch of used car sales man, poor customer service with no respect for the consumer. They are now offering to replace the top portion of the mattress however they want me to know they doing me a Hugh favor by... Read more

Was this review helpful? 3 3

  • Jun 12
  • Furniture and Decor
  • Parma, Ohio
  • Mattress
  • 6
  • 6
  • 680
  • REVIEW RATING 5/5

I was not told when I purchased the mattress that there was a $5 fee for them to take the old mattress away, which is absolutely no big deal if I had known. A measly $5 after I paid over $800 for the mattress and had to borrow the money from a neighbor because it was 7 am and I hadn't gone to the bank that particular day yet. The delivery men were very nice, at least! So they called their boss... Read more

Was this review helpful? 1 8

  • Jun 05
  • Furniture and Decor
  • Quinton, Virginia
  • Original Mattress Factory Pillow Top Mattress
  • 2
  • 2
  • 638
  • REVIEW RATING 5/5

I bought a lovely pillow top extra firm mattress 5 years ago. I concur with another review that it was firmer in the showroom. The first problem was the smell. It took months not to stop smelling like animal bedding. I chalked that up to new mattress smell. Parts of the piping came off in the first year. That wasn't so bad. But it started sinking into two years even after regular turning. We... Read more

Was this review helpful? 2 4

I paid 1000.00 for my matress I was good for 2 years,I called they sent a guy out and said I had a broken box spring,I moved box spring to wear crack was at another point in bed,bed still dipped,did not bother to argue with them,live and learn,don't buy cheap sh•t!!! Add comment

  • May 14
  • Furniture and Decor
  • Wake Forest, North Carolina
  • Original Mattress Factory Bed
  • 1
  • 1
  • 642
  • REVIEW RATING 5/5

purchase a bed from the original mattress factory had it delivered today. What a piece of ***. The mattress will not stay on the bed,keeps sliding off the box spring which was also just bought. the bed is not as firm as the one in the store. Call the store as soon as it was delivered and all they can say is that I can pay more for another more expensive one. Will never buy from them again and... Read more

Was this review helpful? 4 5

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