Original Mattress Factory Complaints and Reviews

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Original Mattress Factory
Main address: 44134-1214 Cleveland OH
, , http://www.originalmattress.com/contact_us.aspx
  • 71 complaints
  • $42.9K claimed losses
  • $605 average
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  • 1 day ago
  • Furniture and Decor
  • Garner, North Carolina
  • Customer Service
  • 54

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research online before purchasing a mattress and decided to come to the "mattress experts" to make sure that I was getting the best mattress for my 3 year old daughter. I went to their store in Garner NC and purchased a new mattress. I told the salesman that I needed to purchase a "full"... Read more

Was this review helpful? 0 0

     

  • Sep 08
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Mattress Purchase
  • 101

I first bought 2 twin mattresses for my daughter when she was 4. (she is now 21) I bought her a trundle bed with two mattresses so she could have sleep overs. To this day, both mattresses are awesome. I bought a twin mattress and box spring for my son when he was 4 (he is now almost 17) and the bed is still in excellent shape and extremely comfortable. I bought two mattresses for a trundle... Read more

Was this review helpful? 2 0

     

  • Aug 14
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Radio Advertisements
  • 1
  • 1
  • 358

I am sick and tired of hearing Ron talk down to us!His voice is nauseating and i turn the radio off when he comes on.He would be the last person i would buy a mattress from!He comes across as so self righteous and smug.His daughter is just as bad.Why not hire a professional ad agency that would sound so much better.It becomes so monotonous and annoying that i change the station.Am i the only one... Read more

Was this review helpful? 2 28

     

  • Jun 17
  • Furniture and Decor
  • Tucker, Georgia
  • Defective Mattress
  • 1
  • 1
  • 544

The disgruntled customer has a fowl mouth and that means they are never happy.. I would like to see a picture of them to see if they are overweight which means no matter where they buy a mattress they would sink in.... Not enough info for me to decide if they are not s good company...I believe they were wrong bc if a natress is defective they would have had that problem show immediately. Their... Read more

Was this review helpful? 3 18

     

  • Feb 27
  • Furniture and Decor
  • Cleveland, Ohio
  • King Pillow Top Mattress
  • 3
  • 3
  • 1438

After being talked into buying the top of the line King pillow top mattress, we were very satisfied when we got home. A little under 3 years we both started waking up sore and weren't sleeping through the night. Now after about 6 months of back and forth with the store we finally had a technician come out and check the mattress. We were told we have a 1.25 inch dip in the bed but they won't do... Read more

Was this review helpful? 18 8

     

  • Feb 19
  • Furniture and Decor
  • Mattress
  • 1
  • 1
  • 1620

Bought mattress in July 2013 and was breaking down by Nov 2013. My wife and I both began having back pain and have never had it before called and had the sales rep come out and he told me first it was my bed frame and lack of support, I fixed that immediately and no results. The bed still sunk down. I called again they came and got the mattress to inspect at the factory, I was told that the... Read more

Was this review helpful? 9 6

     

  • Dec 06, 2013
  • Furniture and Decor
  • Tucker, Georgia
  • Mattress
  • 1
  • 1
  • 1204

This mattress was a total waste of money. After only 5-6 years the mattress was already wearing out. I contacted them, they sent someone out to inspect it. He determined that, yes, it needed to be rebuilt??? (I thought warranties would REPLACE defective products) It was going to take TWO days to rebuild. In the meantime, we would be sleeping on the floor. OR we could bring it to the factory... Read more

Was this review helpful? 8 11

     

  • Sep 28, 2013
  • Furniture and Decor
  • Rock Hill, South Carolina
  • King Orthopedic Mattress Set
  • 5
  • 5
  • 1035

Six years ago we bought and Orthopedic King Mattress set. We were told then that we should flip the mattress every 6 months in which we have. Over the past couple of years we have fought with the middle of the mattress on one side has broken down, and a spring sticking out of it, and on the other side one side of the bed has broken down. We went to the store where we got the bed, they could... Read more

Was this review helpful? 6 22

     

  • Aug 22, 2013
  • Furniture and Decor
  • Mattress
  • 7
  • 7
  • 1020

Bought a mattress and slept on it for 5 hours - killed my back. Only bought from them since they have "local" factories. The claim of there springs being the best type of mattress is not true for everyone. I tried to work it out with them and the *** holes offered me a piece of 1 inch foam - more insulting than anything!! In order to get the only mattress close to what I need I have to cough... Read more

Was this review helpful? 5 17

     

  • Aug 06, 2013
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Bedset
  • 2
  • 2
  • 702

Never again. I went from firm to plush (lost $250 in the return). Had this set less than three years. It is so hard that it actually hurts to sleep for more than 7 hours. My legs, side, back, ache from these mattress. Had to use three thick mattress covers and foam in order to sleep without pain. I couldn't take it anymore and ran out and bought a name brand mattress! Never again Original... Read more

Was this review helpful? 3 11
 
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