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1.9 Based on 43 reviews
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  • Customers like
    • Sales environment and twosided mattress 3
    • Customer service 1
    • Prices 1
  • Customers don't like
    • Mattress quality 11
    • Customer service 7
    • Warranty 2
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Honestly, your search is over, you've come to the right place. Get. this. mattress. I can't stand the hate for this life-changing mattress for multiple beds for multiple homes in our family. This isn't just a quick "it felt comfy quick testing it in the store & was great" flimsy review... We have had the best experience, loving coming home to sleep in our favorite bed of all time for YEARS! The ORTHOPEDIC PREMIERE SUPER PILLOW TOP Mattress... Read more

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This is the most uncomfortable experience I've had on a mattress. Two days after sleeping on it I woke up in pain; the third night I slept on my sofa. I complained, received a piece of foam and a song and dance about getting adjusted to it, maybe up to 30 days. I need my sleep and can't wait that long for a decent non tossing, turning, sofa nights sleep. The foam did not help. They offer a comfort upgrade but you are out $250 (depending on your... Read more

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Bought top of line euro top orthopedic King. Flipped the heavy two sided regularly and had tons of support under bed to floor. Developed deep four inch body impressions and we got severe back and hip pain. Raleigh NC Original Mattress came to house in a filthy van. Came in and refused to inspect and voided warranty over a small stain. We bought their recommended protector. Stain went thru supposedly waterproof protector. They said file a claim... Read more

Was this review helpful? 2 1

We purchased from them 2-3 months ago. Salesman was great, delivery was great and the mattress is the most comfortable I have ever slept on. No more stiffness in the morning. I have recommended to several others.

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Bought a double sided queen from these guys 4 years ago. Was thinking their 12 year warranty meant something. Unfortunately, within the 4 years even with constant flipping, had huge depressions and apparently a broken spring. Contacted the ORiginal Mattress Factory and they supposedly fixed it, but would not consider giving us prorated refund. At this point we were dealing with the OMF owner, who seemed to find the whole situation amusing and... Read more

Was this review helpful? 1 3

Three weeks out and needed to upgrade to king size. He said they would do it for adfitional 700.00. the king is only 200.00 more. The sad thing is we are returning customer. Salesmen was of no assistance. There are too many mattress retailers out there to deal with poor customer service. Read more

Was this review helpful? 1 5

I bought a plush mattress two months ago and haven't had a good night sleep since. They will take the thousand dollars I gave them and put it toward a mattress upgrade...but it's an incredible amount of work to get a king size mattress down the stairs from the second floor. And how would I know the replacement would be any better.

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I purchased a queen platform or "bunk" because the original box spring would not fit up the stairway in my daughter's new home. I went to the OMF because a. I had purchased 2 queen box springs and mattresses previously from OMF, and b. my daughter's new housemate had purchased the a split box spring from OMF as her room is also on the second floor. After telling the salespeople what my problem was, I was given the choice of the platform or the... Read more

Was this review helpful? 1 6

We have purchased so many mattresses from OMF. Love their stores. No pressure selling. Love their delivery schedule. Friendly and courteous. Mattress quality too notch. Repeat customer for many years.

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