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  • Customers like
    • Customer service1
  • Customers don't like
    • Mattress quality7
    • Customer service5
    • Mattress quality and size2

I had my neighbor buy mattresses from OMF. In two weeks, he told them the bed wasnt comfortable. They had someone look at it, and told him that he abused the bed, and it wasnt warrantable. He tried to return it, but was told they have a NO return policy. Why are they allowed to advertise? Its legalized theft.... Add comment

  • Aug 29
  • Furniture and Decor
  • Virginia Beach, Virginia
  • Orthopedic Luxury Firm
  • 186

Mattresses are not like other products. No one has a decent return policy. Replace your mattress before you actually need a new one. And don't let yourself be influenced by sales. I prefer an old fashioned 'springy' interlaced coil two sided mattress. My two favorite brands no longer make that kind of mattress. My last mattress (single sided, different famous brand) had the individually... Read more

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  • Aug 16
  • Furniture and Decor
  • Strongsville, Ohio
  • Original Mattress Factory Orthopedic Pillow Top Mattress
  • 731

I recently went to the Original Mattress Factory to replace my 18-yr old Original Mattress Factory Orthopedic Pillow Top Mattress with a new one. Lysa was my sales person and suggested that I try different mattresses instead of just ordering a replacement. She pointed out the Orthopedic Ultra Plush set and I laid in the middle of the mattress. It had a little softer feel than my old set but... Read more

Was this review helpful? 4 1

  • Aug 04
  • Furniture and Decor
  • Cincinnati, Ohio
  • Original Mattress Factory Mattress
  • 338

I've started an ORIGINAL MATTRESS FACTORY group on facebook ( , come post there if you've had a problem with OMF. Consumers need to be made aware. We bought a new mattress from OMF January 2014, we started noticing problems end of January 2015 and contacted the company. The customer service rep came out and said yes it has an... Read more

Was this review helpful? 0 1

  • Jul 23
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Original Mattress Factory Mattress
  • 350

A few months ago I purchased a waterproof mattress for my granddaughter. I expected a mattress similar to a babybed mattress. Instead I got a hard non padded rock like the box spring. I emailed the company for help on resolving this issue to no response. Now im stuck with a custom made mattress that a 6 year old cannot sleep on. No one cared. No one responded. I cant afford another mattress... Read more

Was this review helpful? 1 6

  • Jul 17
  • Furniture and Decor
  • Columbus, Ohio
  • Original Mattress Factory Pillow Top Mattress
  • 1008

i had previously purchased a mattress from them. It was placed in the guest bedroom, visitors loved it. We needed to replace our mattress, so we went back. The mattress crowns slanting down on both sides. A rep from your co. came out and assessed it, had it picked up and supposedly put extra support on the sides. The problem did not go away. Needless to say I will not be returning to The... Read more

Was this review helpful? 0 4

Bought a queen size flippable pillow-top 1999. Still LOVE it!!! Add comment

Mattress delivered not what we laid on in showroom. Haven't slept a good night since. Ultra plush is like sleeping on a concrete slab. Add comment

  • Jul 02
  • Furniture and Decor
  • Cary, North Carolina
  • Original Mattress Factory Queen Mattress Set
  • 438

In less than a year, we had two body impressions and we are not overweight. The impressions were one inch not the required 1.5" to qualify for the warranty. We were *** enough to pay to replace and give them another shot. Second mattress is at 11 months and is doing the same dang thing! This is after flipping and like I said we both are way less than 200 pounds. Ridiculously bad quality. Do... Read more

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  • Jun 12
  • Furniture and Decor
  • Raleigh, North Carolina
  • Original Mattress Factory King Mattress
  • 799

I flipped the mattress 21 days after I purchased it and saw a stain. Their solution is to clean a 1500 mattress. I will never buy another piece of bedding from them again. They act like a bunch of used car sales man, poor customer service with no respect for the consumer. They are now offering to replace the top portion of the mattress however they want me to know they doing me a Hugh favor by... Read more

Was this review helpful? 4 3
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