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Original Mattress Factory

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39 complaints

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The company is one of the leading mattress manufacturers in the United States. It was founded in 1990 by Ron Trzcinski. Nowadays it is headquartered in Ohio. The company sells its products directly to the customers, eliminating the middlemen. The mattresses are sold at the factories to the customers at the factory stores. Today the business consists of 11 factories and more than 80 factory stores and the network is rapidly extending.

in order to maintain closer relationship with the public the Original mattressorganizes tours for its clients throughout the workshops. Thus the company does not simply sell the mattresses but also educates its customers about the goods they buy. Please try to contact Original Mattress Factory Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Original Mattress Factory Complaints & Reviews

Original Mattress Factory Reviews

Anonymous
Original Mattress Factory - Original Mattress Company in Cleveland

Awful service! When what I received, was not what I ordered. DAWN could not have been more argumentative and difficult to talk to. She never expressed any apology. In fact, she...

#290628
Jan 20, 2012
74

Anonymous
Original Mattress Factory- LIARS

My Husband went to the OMF in Ocoee to look at mattresses. The Sales person was talking to another customer so my husband waited for a bit and looked at the mattresses. He select...

#289295
Jan 15, 2012
176

Anonymous
Original Mattress Factory - Not willing to correct problem

We purchased a king size mattress from The Original Mattress Factory less than 2 years ago. The mattress had severe body indentations and was the most uncomfortable mattress we hav...

#285468
Dec 31, 2011
244

Anonymous
Original Mattress Factory

I purchased a King size set about 4 months ago. I tried the mattress out in the store and the display model was a lot softer and more comfortable than what I got. I spoke to a sa...

#277522
Nov 27, 2011
542

Anonymous
Original Mattress Factory - Go to a trusted source

Hey you can not trust the information on a website titled Pissed Consumer, all you will find are complaints.Go to reliable sources such as the Better Business Bureau or...

#276239
Nov 20, 2011
316

Sixtz4me
Original Mattress Factory - Don't be fooled by the hype!!!!!!

HATE IT!!!!! Bad mattress, bad "post" customer service. Do yourself a HUGE favor and buy from a merchant that has a comfort guarantee, or from a warehouse club with a GREAT return ...

#275356
Nov 16, 2011
480

Anonymous
Original Mattress Factory - Unhappy customer

We believed your advertisement and went out of our way to purchase a mattress from The Original Matress Factory. Unfortunately, less than 3 years later, we have a saggy mattress a...

#270047
Oct 23, 2011
580

Consumers
Original Mattress Factory - Sold me the most uncomfortable matress I've ever slept on

I purchased a "top of the line" orthopedic premier super pillow top from OMF -- the total cost was a whopping $842.22. Nearly every day we slept on the mattress both my husband an...

#269082
Oct 19, 2011
687

Anonymous
Original Mattress Factory - They gave me the wrong mattress and won't replace it.

Ordered a Ultra Plush mattress and went around the back to pick it up. They loaded a ultra firm mattress into my truck. Now they will not admittheir mistake and will not ex...

#262142
Sep 15, 2011
378

Yourexwife
Original Mattress Factory - More like the "Original Hammock Mattress"

We purchased a king size in the fall of 2010, by February/March of 2011 we no longer had a mattress, we had two hammocks linked together by a bump. This is the worst mattress in t...

#252026
Jul 29, 2011
1059

Thenerve
Do not buy from Original Mattress Factory!

I bought a full mattress, box spring, and a frame. Once I got it home I could not fit the box spring up the stairs and so I stored it in the common area until I had time to take it...

#239354
May 24, 2011
1903

La jumel...
Original Mattress Factory - Treated me like garbage, as soon as they got $

After consulting consumer reports..ordered 2 mattress' from the omf.as soon as my credit card went through,they could not wait 2 get me off the phone. i remembered they kept sa...

#235165
Apr 30, 2011
1909

Anonymous
Original Mattress Factory - They lied to me, and did not make things right.

I purchased twin beds from the Original Mattress Factory, with the understanding that they would be picking up a soiled mattress. I made sure several times during the conversation ...

#233184
Apr 19, 2011
1404

Robbie01
Original Mattress Factory

I've read every complaint online about all the brands of mattress.All the complaints are about the same thing on all brands of mattresses, indentations on the sides and a hump ...

#225302
Mar 06, 2011
3234

Npainnam
Original Mattress Factory - Original Mattress Company products are a major disappointment!

I Wish I had found this website before I purchased my top-of-the-line, king-size mattress from OMF! Like so many others who purchased from OMF, based on good reviews fr...

#217856
Jan 24, 2011
2777

Lpapcum
Original Mattress Factory

Well I wish I had looked at this site before I bought my king size mattress at The Original Mattress Factory in North Olmsted, Ohio. At first it was great, but after less than fou...

#215678
Jan 10, 2011
2793

Anonymous
Original Mattress Factory - Orignal Mattress Factory sells junk!

We purchased a mattress from the original mattress factory and it is a piece of junk! It has a huge hill in the middle of it and it slopes off on both sides. When you slepp on your...

#215024
Jan 06, 2011
1814

Lgilliam
Original Mattress Factory - Humiliation from customer service personnel

Do not buy from Original Mattress Factory. We bought a Queen mattress set 4 years ago. The first 6 months it slept great. After that, the area where you lay started to show signs o...

#213496
Dec 28, 2010
1747

PissedNC...
Original Mattress Factory - Customer Satisfaction, huh!

Had the mattress about a year and my wife started complaining that it was killing her back, but I shined her on because I slept fine. Had it 2 years and I traded sides with her one...

#211205
Dec 12, 2010
1701

Shadowdog
Original Mattress Factory - Origiona mattress factory

We bought a queen size,next to the top of the line and it is junk.They compair a bunch of mattress's to theirs in the store,but without a doubt it didn't hold any way near what it ...

#208362
Nov 22, 2010
149

Birder17
Original Mattress Factory

I purchased a mattress from the Original Mattress Factory because of their claims to remove the middle-man and save you money. Not only do they remove the middle-man, they remove ...

#201445
Oct 05, 2010
3268

Anonymous
Original Mattress Factory - Sold us a new bed that felt like 5yrs or older.

Don’t buy from OMF. They only want your money. Bought a latex foam bed for 3 grand and within 1 mo. started to get large indents where we sleep. Called for service and got "CUSTO...

#199419
Sep 21, 2010
1599

Phicks3
Original Mattress Factory - Original Mattress...12 years and still one of the best

Purchased my Davita queen size mattress and box springs from the OMF back in '97 or '98. It is still one of the most comfortable beds I have selpt on. There is no sign of a...

#198535
Sep 15, 2010
1516

Watchman
Original Mattress Factory - Waste of my time and no mattress

We were told we had to buy a set of metal supports to hold the box spring unit although we have had the bed to 10 years and there was never a problem. The price of their supports w...

#197033
Sep 04, 2010
123

E maloney
Original Mattress Factory - I changed the station because of incessant talk

I reside in Pittsburgh, PA and while I am not a customer of the Original Mattress Factory, I do like to listen to the radio at work and watch tv at home. Every time I turn on the ...

#195161
Aug 22, 2010
1465

Someone_...
Original Mattress Factory warranty lies

I purchased a double pillow top mattress from the Original Mattress Factory. I chose this type of mattress so that I would be able to rotate and flip the mattress in hopes the wear...

#192142
Aug 02, 2010
2584

Anonymous
Original Mattress Factory - Sold a mattress to me then lied about delivery

At time of purchase told them that I could only receive the mattress after 1:30 in afternoon because I live alone and work every day. They said afternoon would be ok but then call...

#186965
Jun 23, 2010
1463

Heather2
Original Mattress Factory - Totally unhappy and ripped off

The mattress had huge indentations within 3 months. We haggled with the company and they came out and took it back to the store to correct the problem. 3 months later...

#175008
Mar 16, 2010
3853

Anonymous
Original Mattress Factory - I must concur with the revues on Original Mattress

I unfortunately purchased a mattress set from this company, never again. Withing 4 months, the mattresses had sunk 4 inches. When I called to bring them back, I was told it was my ...

#172986
Feb 28, 2010
5249

KAFFEE
DO NOT BUY FROM Original Mattress Factory

We bought a King Size bed and Box springs and within 3 months, we noticed sagging in the bed. I understand there will be some sagging but within 3 MONTHS, that is ridiculous. We f...

#168786
Jan 23, 2010
437
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