Original Mattress Factory Complaints and Reviews

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Original Mattress Factory
Main address: 44134-1214 Cleveland OH
, , http://www.originalmattress.com/contact_us.aspx
  • 68 complaints
  • $42.7K claimed losses
  • $628 average
  • Show More
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  • Jun 17
  • Furniture and Decor
  • Tucker, Georgia
  • Defective Mattress
  • 40

The disgruntled customer has a fowl mouth and that means they are never happy.. I would like to see a picture of them to see if they are overweight which means no matter where they buy a mattress they would sink in.... Not enough info for me to decide if they are not s good company...I believe they were wrong bc if a natress is defective they would have had that problem show immediately. Their... Read more

Was this review helpful? 1 4

  • Feb 27
  • Furniture and Decor
  • Cleveland, Ohio
  • King Pillow Top Mattress
  • 3
  • 255

After being talked into buying the top of the line King pillow top mattress, we were very satisfied when we got home. A little under 3 years we both started waking up sore and weren't sleeping through the night. Now after about 6 months of back and forth with the store we finally had a technician come out and check the mattress. We were told we have a 1.25 inch dip in the bed but they won't do... Read more

Was this review helpful? 13 2

  • Feb 19
  • Furniture and Decor
  • Mattress
  • 1
  • 703

Bought mattress in July 2013 and was breaking down by Nov 2013. My wife and I both began having back pain and have never had it before called and had the sales rep come out and he told me first it was my bed frame and lack of support, I fixed that immediately and no results. The bed still sunk down. I called again they came and got the mattress to inspect at the factory, I was told that the... Read more

Was this review helpful? 8 2

  • Dec 06, 2013
  • Furniture and Decor
  • Tucker, Georgia
  • Mattress
  • 1
  • 696

This mattress was a total waste of money. After only 5-6 years the mattress was already wearing out. I contacted them, they sent someone out to inspect it. He determined that, yes, it needed to be rebuilt??? (I thought warranties would REPLACE defective products) It was going to take TWO days to rebuild. In the meantime, we would be sleeping on the floor. OR we could bring it to the factory... Read more

Was this review helpful? 6 8

  • Sep 28, 2013
  • Furniture and Decor
  • Rock Hill, South Carolina
  • King Orthopedic Mattress Set
  • 5
  • 676

Six years ago we bought and Orthopedic King Mattress set. We were told then that we should flip the mattress every 6 months in which we have. Over the past couple of years we have fought with the middle of the mattress on one side has broken down, and a spring sticking out of it, and on the other side one side of the bed has broken down. We went to the store where we got the bed, they could... Read more

Was this review helpful? 5 22

  • Aug 22, 2013
  • Furniture and Decor
  • Mattress
  • 7
  • 743

Bought a mattress and slept on it for 5 hours - killed my back. Only bought from them since they have "local" factories. The claim of there springs being the best type of mattress is not true for everyone. I tried to work it out with them and the *** holes offered me a piece of 1 inch foam - more insulting than anything!! In order to get the only mattress close to what I need I have to cough... Read more

Was this review helpful? 4 15

  • Aug 06, 2013
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Bedset
  • 2
  • 523

Never again. I went from firm to plush (lost $250 in the return). Had this set less than three years. It is so hard that it actually hurts to sleep for more than 7 hours. My legs, side, back, ache from these mattress. Had to use three thick mattress covers and foam in order to sleep without pain. I couldn't take it anymore and ran out and bought a name brand mattress! Never again Original... Read more

Was this review helpful? 2 10

  • Apr 11, 2013
  • Furniture and Decor
  • Charlotte, North Carolina
  • 7
  • 605

I purchased the mattress about three years ago. My husband slept ne night on mattress. It was so uncomfortable he moved upstairs to our loft. I have continued to sleep on mattress. I have developed back pains de to the firmness. This mattress is to hard for my body. It has been nothing but painful and discomfort . Not to mention causes alienation of affections in my marriage.kI purchased the... Read more

Was this review helpful? 4 26

  • Mar 26, 2013
  • Furniture and Decor
  • Parma, Ohio
  • Double Pillow Top Mattress
  • 748

Had a great experience. Service was good. Went with my adult son to buy him a new mattress. We spent half a day and shopped a half dozen places including the big boxes like Sears. None compared to the knowledge of what they were selling and the price. They all kept trying to sell us to the no flip concept. Means you can't flip. How is that better? Anyway the sales people were great at... Read more

Was this review helpful? 9 5

  • Mar 26, 2013
  • Furniture and Decor
  • Richmond, Virginia
  • 3
  • 738

We purchased a mattress it was hard as a rock (not near as soft as the one in the store). The salesman suggested we try one of their pieces of foam during the "break in" period. It didn't help at all. We decided to do an exchange (which included an additional $600 fee) for a softer mattress. It was just as hard as the firmer one. I have had pain every morning since making the mistake of... Read more

Was this review helpful? 3 28
 
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