2.3
  • Customer service1 votes
  • Mattress quality5 votes
  • Customer service3 votes
  • Mattress2 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 1 day ago
  • Furniture and Decor
  • Raleigh, North Carolina
  • Queen Mattress
  • 43
  • REVIEW RATING 3/5

My wife and I purchased a queen Orthopedic Euro Top set and frame with center support (>$1400). From day one when we both are laying on the bed we roll towards the center (she weighs 130 lbs; I weigh 150 lbs). I contacted the company who sent a representative out to examine the mattress (by looking at it only) and he saw no flaws in it (no unusual indentations). The representative explained... Read more

Was this review helpful? 0 0

  • Apr 29
  • Furniture and Decor
  • Cleveland, Ohio
  • Queen Mattress
  • 209
  • REVIEW RATING 4/5

After buying a queen mattress an split box-spring set ( over a $1000.00 ) my wife and I started having back problems. Called the store and was told I had to turn the mattress , which of course I told the salesman that I already did ( several times ) Now about a year after purchase and numerous calls about the problem , I finally got someone to come to my house. The service guy started looking... Read more

Was this review helpful? 0 2

  • Apr 17
  • Furniture and Decor
  • Bethel Park, Pennsylvania
  • Orthopedic Premier Super Pillow Top
  • 446
  • REVIEW RATING 5/5

Ten years ago I bought an Orthopedic Super Pillow Top set and in a few weeks it started to sag. I recently made the mistake of going back to the OMF for another mattress set and bought the same one. Within two weeks it was severely sagging in the middle. their service rep came to my home and said it was "normal", which is what I thought he would say. I would advise everyone looking to buy a... Read more

Was this review helpful? 3 2

  • Apr 15
  • Furniture and Decor
  • Snellville, Georgia
  • Cali King Mattress Set
  • 255
  • REVIEW RATING 4/5

We bought the orthopedic euro top cali-king mattress set two months ago at the Original Mattress Factory. First the mattress did not fit our cali king bed frame. Bought expensive sheets - they did not fit. We turned the pillow top as suggested and it is already dipping. The worst mattress set we ever slept on. Went back and talked to sales person. He said we could purchase another and pay... Read more

Was this review helpful? 0 1

  • Apr 08
  • Furniture and Decor
  • Canton, Georgia
  • Mattress
  • 373
  • REVIEW RATING 5/5

The mattress I tried on showroom floor was so firm I thought about getting an extra pad for my husband's side. The delivered mattress was so soft our backs hurt worse than the old mattress we got rid of. They said they could firm it up by tightening the top and bottom, but this just made a tight top and bottom, still way too soft, lousy support from the springs. And it is their only mattress... Read more

Was this review helpful? 0 1

  • Mar 31
  • Furniture and Decor
  • Bloomington, Minnesota
  • Orthopedic Pillow Top Mattress
  • 513
  • REVIEW RATING 5/5

I bought the Orthopedic Premier Plush Pillow Top mattress and matching box spring. I was impressed in the showroom and the salesman was very patient and helpful. However, the mattress and box spring are now 15 months old there is a severe depression in the middle of the mattress where I sleep. I flip the mattress every two weeks (which is insane) and it makes no difference. Look for a different... Read more

Was this review helpful? 2 4

The mattress is sagging 3 years after purchase it is very uncomfortable.The salesman that sold it told us to put an old comforter under to shore The sagging up. This company is a joke! Add comment

  • Mar 18
  • Furniture and Decor
  • Midlothian, Virginia
  • Positive Experience
  • 1130
  • REVIEW RATING 5/5

My wife and I agonized for many months over buying a new mattress. We spent numerous weekends with our newborn bouncing from mattress store to mattress store laying on beds. The online reviews terrified us. Every single mattress that we researched had countless "horror stories" from unsatisfied customers. We feared buying a mattress only to have it sag terribly and cause intractable back pain... Read more

Was this review helpful? 7 1

  • Mar 03
  • Furniture and Decor
  • Imperial, Pennsylvania
  • Positive Experience
  • 603
  • REVIEW RATING 5/5

I bought the top of the line king pillow top. Had some issues with it, several times. They took the mattress back to the shop and rebuilt it 3 separate times in the 8 years I have owned it. Always at no charge. OUTSTANDING customer service. I want an adjustable foam mattress now.... I know it will come from OMF. The company has always been more than willing to help and to go above and beyond... Read more

Was this review helpful? 6 1

  • Jan 30
  • Furniture and Decor
  • Huntersville, North Carolina
  • Mattress
  • 1
  • 1
  • 2611
  • REVIEW RATING 5/5

Visited several different mattress stores over a 6 month period ... Really liked the showroom at OMC and the salesperson was very nice, not pushy. Asked friends where they shopped for their last mattress and the one thing they said was : " do not shop at OMC " ... Well, we did not listen; too late now. We thought the quality of the one we kept going back to try out was just right. It was perfect... Read more

Was this review helpful? 10 17

Had an experience with Original Mattress Factory?

Write a review
Did not find what you were looking for?
 
×
You are reading about Original Mattress Factory.
Filing a new complaint about
×