• Mattress quality3 votes
  • Delivery person1 votes
  • Customer service1 votes
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  • 8 hours ago
  • Shopping
  • Bloomington, Minnesota
  • Orthopedic Premier Super Pillow Top
  • 17

I bought the Orthopedic Premier Plush Pillow Top mattress and matching box spring. I was impressed in the showroom and the salesman was very patient and helpful. However, the mattress and box spring are now 15 months old there is a severe depression in the middle of the mattress where I sleep. I flip the mattress every two weeks (which is insane) and it makes no difference. Look for a different... Read more

Was this review helpful? 0 0

The mattress is sagging 3 years after purchase it is very uncomfortable.The salesman that sold it told us to put an old comforter under to shore The sagging up. This company is a joke! Add comment

  • Mar 18
  • Furniture and Decor
  • Midlothian, Virginia
  • Positive Experience
  • 464

My wife and I agonized for many months over buying a new mattress. We spent numerous weekends with our newborn bouncing from mattress store to mattress store laying on beds. The online reviews terrified us. Every single mattress that we researched had countless "horror stories" from unsatisfied customers. We feared buying a mattress only to have it sag terribly and cause intractable back pain... Read more

Was this review helpful? 4 0

  • Mar 03
  • Furniture and Decor
  • Imperial, Pennsylvania
  • Positive Experience
  • 401

I bought the top of the line king pillow top. Had some issues with it, several times. They took the mattress back to the shop and rebuilt it 3 separate times in the 8 years I have owned it. Always at no charge. OUTSTANDING customer service. I want an adjustable foam mattress now.... I know it will come from OMF. The company has always been more than willing to help and to go above and beyond... Read more

Was this review helpful? 5 0

  • Jan 30
  • Furniture and Decor
  • Huntersville, North Carolina
  • Mattress
  • 1
  • 1
  • 2217

Visited several different mattress stores over a 6 month period ... Really liked the showroom at OMC and the salesperson was very nice, not pushy. Asked friends where they shopped for their last mattress and the one thing they said was : " do not shop at OMC " ... Well, we did not listen; too late now. We thought the quality of the one we kept going back to try out was just right. It was perfect... Read more

Was this review helpful? 9 17

  • Jan 29
  • Furniture and Decor
  • Chicago, Illinois
  • Mattress
  • 1
  • 1
  • 1011

I tested a mattress at the store and the floor model was great. Upon delivery to my house they stood the mattress on its side and the mattress sagged. I knew that the mattress was bad but they would not take the mattress back. Long story short, the mattress did not contain the batting and padding needed to make it like the floor model. This is a scam OMF does to get the customer to pay more for... Read more

Was this review helpful? 6 6

I listen year after year, the commercials telling us how good they are. The never resolvex damaging my father and mother with bad mattresses. They spent huge money, and when the matresses started sagging, OMF disaooeared. They blamed two 80 year olds for willfully damaging them. My parents can hardly walk. Do NOT spend a buck on their products. Jim Add comment

  • Jan 05
  • Customer Service
  • Charlotte, North Carolina
  • Positive Experience
  • 1508

I had a queen size set from The Original Mattress Factory (purchased in Charlotte, NC) for about 4 years when it started squeaking, I called and they suggested it might be the bed frame, I said "no it's the box springs I'm sure of it"! Well, they delivered a new box springs the next day, took the old one away, no charge ... after 4 years! And guess what ... Turned out it WAS the bed frame! But... Read more

Was this review helpful? 8 0

  • Jan 01
  • Furniture and Decor
  • Hampton, Virginia
  • Pillow Top Mattress
  • 1301

We bought a king sized pillow top mattress. It was very uncomfortable right away (felt different from the mattress in the store). They told us that it is normal at first and that it needed to be broken and we needed to flipping and rotating it frequently. We followed the instructions. A couple years later, it is still terrible. It sags in the areas we sleep, we can feel springs poking us and... Read more

Was this review helpful? 4 8

  • Nov 30, 2014
  • Furniture and Decor
  • Virginia Beach, Virginia
  • Working Hours
  • 4
  • 4
  • 2128

Having been disappointed at all of the other mattress places we tried, I made the mistake of wanting to wait and choose this place over every other one around here. Rave reviews from multiple friends. Having never been before or googling it, we showed up at 4:58. They close at 5pm apparently. The open light was still on, other customers were still inside, and the door was unlocked. So we didn't... Read more

Was this review helpful? 6 27

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