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3.0

The mattress I tried on showroom floor was so firm I thought about getting an extra pad for my husband's side. The delivered mattress was so soft our backs hurt worse than the old mattress we got rid of.

They said they could firm it up by tightening the top and bottom, but this just made a tight top and bottom, still way too soft, lousy support from the springs. And it is their only mattress that will go on an adjustable frame, so they can't offer me a different one.

And they will not refund my money or even respond to my Better Business Bureau complaint. Delivering a mattress that is no where close in firmness to what is in their showroom, is classic bait and switch.

Reason of review: Not as described/ advertised.

Monetary Loss: $539.

Preferred solution: Full refund.

Original Mattress Factory Cons: Mattress quality, Customer service.

Location: Canton, Georgia

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