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Ordered a mattress on line. Received an email advising I would be contacted in 48 hours to arrange delivery. No one contacted me after a few days so I rang to follow up. Was advised the mattress had been ordered and I would receive a call back as my son was sleeping on...
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Anonymous
Anonymous

Original mattress factory in the United States is not the same company as in Australia... The original mattress factory does not take online orders

#1119470
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I purchased two mattresses from Original Mattress. The first was a special size for an antique bed. It fit perfectly and is very comfortable. I didn't know what I was going to do to get that special mattress until I discovered. Original Mattress. The second one was for...
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4.1
I liked
  • Service and product
#1089476
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Went to our local ORIGINAL MATTRESS STORE, great sales person information, many questions and got the right answers. Purchased a new Orthopedic Extra Firm Queen Size mattress and box springs, had the extra edge support added. Great night sleep. Thanks for the great...
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5.0
I liked
  • Low pressure sales environment
  • All the suggestions
  • Queen size bed
#1077780
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Original Mattress Factory - Didn't liked being hit on by the guy at this place

Original Mattress Factory
#1132256
I was at the park rd location looking at beds and the guy working there starts hiting on me... I got nothing against *** people. I just dont want to be hit on while i'm trying to buy a bed... I'll go to mattress firm now...
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Original Mattress Factory - It was so easy

Original Mattress Factory
#1084993
4.8
Details
When we got to Original Mattress the sales staff showed us a side by side comparison of their mattress and one of their competitors. NOBODY ELSE DID THIS! Some companies talk the talk but this one walks the walk. It was easy to make our decision, no hiden fees or having to bargin with our sales guy. We got a great bed for a fantastic price
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on October 28, 2016

Original Mattress Factory
#945150
1.0
Details
HORRIBLE! DON'T WASTE YOUR MONEY!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Original Mattress Factory Mattress Review

Original Mattress Factory
#900142
We purchased from them 2-3 months ago. Salesman was great, delivery was great and the mattress is the most comfortable I have ever slept on. No more stiffness in the morning. I have recommended to several others.
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I bought a King size bed from Retail Valley shopping centre amd was told 2 weeks to be delivered. 2 weeks passed then l had to phone in and ask where is my bed. The guy referred me to a Michelle. Michelle then said l will receive my bed no later then Wednesday 28 June....
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1.0
Mcmurray, Pennsylvania
#1067954
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I went to buy a king single bed for my mum in April. Mark (casual) says we need to wait till after easter which is end of April and will be roughly 4 weeks until we receive it. So we were happy to wait. I called after 4 weeks bed not ready only mattress, waiting in...
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Anonymous
Anonymous

This is not even the same company that is in the United States this website is so terrible they don't even verify information that is on here

3.0
Casula, New South Wales
#1065409
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So they're bad because you bought the wrong size and you knew you needed split boxsprings in the first place because your daughter's roommate had split boxsprings how is that the company's fault this is the problem with the world today nobody accepts responsibility...
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Anonymous
Anonymous

So true most people suck anymore they are like abunch of little kids in an adults body

5.0
#1060026
Reply to reviews
I bought mattress , it been to long now within 2 yrs the bed started to sag in diff parts of the mattress I called them I knew they warranty had my paper wrk n receipt . They said they couldn't help me. I turn my mattress over as recommended... I got the best one...
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Anonymous
Bob Ickrath

My wife bought a mattress here....and she loves it. It is so hard to find a two sided mattress that you can flip now a days. But they literally last twice as long, which is...

1.5
#1049998
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We purchased a top of the line King Pillow Top Original Mattress Company mattress from the Charlotte NC location. We have it for 1 1/2 years. In their brochure it says that there would be an odor but it will last only about a month. Ours lasted 4 months. Recently we...
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Anonymous
KathyS1

My Original Mattress Factory mattress also had deep body impressions after about 7 months. We suffered for a few months and then called the inspector out because we decided t...

Anonymous
Anonymous

In the one in a half years of owning your mattress, were you sure to flip and rotate your mattress on a regular basis? Not flipping your mattress, especially one that consists...

2.2
I didn't like
  • Mattress quality and fit
  • Quality of product
#1024516
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They are a horrible company. The associates know the policies, but intentionally tell the customer the wrong information. This is evident by the amount of people who have had the same experience of being told one policy at the time of purchase and the true policy when...
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Anonymous
Anonymous

Slow day at Mattress Firm huh?

1.0
#1021141
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My son bought a mattress and foundation that was delivered today. There was an extra charge for taking the old set. The driver refused to take the old foundation as it was too bad condition. Uh yeh, it is worn out that is why he bought a new one. So now I have to try...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Bob

OMF will only take mattress if they are in sanatry condition. Obviously yours was not which is why the drivers wouldn't take it. None of the OMf locations has a used bed licen...

2.0
I didn't like
  • Delivery
#1012256
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