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I bought mattress , it been to long now within 2 yrs the bed started to sag in diff parts of the mattress I called them I knew they warranty had my paper wrk n receipt . They said they couldn't help me. I turn my mattress over as recommended... I got the best one...
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1.5
#1049998
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We purchased a top of the line King Pillow Top Original Mattress Company mattress from the Charlotte NC location. We have it for 1 1/2 years. In their brochure it says that there would be an odor but it will last only about a month. Ours lasted 4 months. Recently we...
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Anonymous
Anonymous

In the one in a half years of owning your mattress, were you sure to flip and rotate your mattress on a regular basis? Not flipping your mattress, especially one that consists...

2.2
I didn't like
  • Quality of product
  • Mattress quality and fit
#1024516
Reply to reviews
They are a horrible company. The associates know the policies, but intentionally tell the customer the wrong information. This is evident by the amount of people who have had the same experience of being told one policy at the time of purchase and the true policy when...
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Anonymous
Anonymous

Slow day at Mattress Firm huh?

1.0
#1021141
Reply to reviews

Original Mattress Factory Customer Care Review

Original Mattress Factory
#982197
Artamon ORIGINAL MATTRESS FACTORY! Worst customer service including manager! After you purchased item they no longer care about you! If only i could return everything, i will be glad to return everything i've purchased! Two thumbs down 0 out of 10! I bought 6 mattress protectors and wanted to return two but they don't offer return policy and it was never explained when we bought it!
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Short Review for October 28, 2016, Other

Original Mattress Factory
#945150
1.0
HORRIBLE! DON'T WASTE YOUR MONEY!
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Original Mattress Factory Sales Representative Review

Original Mattress Factory
#914779
1.2
Not a good Mattress.....way overpriced and creppy pushy sales. ...espicialy some guy named Myron in The Beaver Valley Pennsylvania store. What a *** he was. Go sonewhere else....you can do better.
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Original Mattress Factory Mattress Review

Original Mattress Factory
#900142
We purchased from them 2-3 months ago. Salesman was great, delivery was great and the mattress is the most comfortable I have ever slept on. No more stiffness in the morning. I have recommended to several others.
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My son bought a mattress and foundation that was delivered today. There was an extra charge for taking the old set. The driver refused to take the old foundation as it was too bad condition. Uh yeh, it is worn out that is why he bought a new one. So now I have to try...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Bob

OMF will only take mattress if they are in sanatry condition. Obviously yours was not which is why the drivers wouldn't take it. None of the OMf locations has a used bed licen...

2.0
I didn't like
  • Delivery
#1012256
Reply to reviews
Buyer Beware this place is a total ripoff. We bought a brand new latex bed top of the line bed. The brand new bed was delivered and set up. But one thing the bed was defective it was cut wrong at the factory. The matress hung 4 inches over on both sides of the box...
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Anonymous
Anonymous

Sorry but a manufacturer wouldn't cut a mattress off by that much... sounds like you bought the wrong size

Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle displeased customers and dispute every review? This is so laughable. They are a horrible company, none of their associ...

#1010271
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BAIT & SWITCH! NO ETHICS We purchased 3 beds (1 queen: orthopedic luxury & 2 full: orthopedic luxury, and classic luxury) from Lynn at the Sandlake store. She was patient and polite. We have experience purchasing mattresses so we were aware of mark up, warranty,...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Bob

The comfort policy is fully explained on the Warrenty and care guide you received with your bed and its not how you explained it. 25% of the cost of the lower price bed. If yo...

2.2
#997300
Reply to reviews
We've had the same issue with them delivering a rock hard mattress not like the one in the store. If they sent me what I tried in the store I'd be happy but they did bait and switch. I can't switch to another mattress they seek without paying another 700+$. Why would I...
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Anonymous
Steve

What bed dis you order and what bed did you receive?

1.5
I liked
  • Low pressure sales environment
I didn't like
  • Refund and exchange policy
  • Did not deliver what i tried
  • Bait and switch
#990302
Reply to reviews
Could not return unopened box with mattress pad!!!!!! WORST CUSTOMER SERVICE EVER!!! Approximately six months ago, my house was condemned because it was struck by a tree which caused severe water damage. Prior to this, we had purchased three new mattresses and box...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Tom

Your receipt says no returns, your invoice says no returns, if you paid with a credit card it says no returns and there is a sign at the sales desk that says no return. That b...

2.4
#985525
Reply to reviews
they sell defective mattresses primarily to women. they have a clause in the buyers agreement that if there is a problem that the buyer will need to pay to have it repaired. They intentionally do not put the proper batting and filling in the mattress. They do not stand...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Anonymous

Helpful info: The Original Mattress Factory pretty much is the only Manufacturer or one of very few that you can stand in their factory and see the mattress being made. As so ...

1.0
I didn't like
  • Everything
#985342
Reply to reviews
I brought in a box spring only 2 months old as one side was partly caved-in. I talked to a sales associate that sold me a Twin Mattress about a week prior and was told that there was nobody that could look at the box spring today suggesting that I should take it home...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Anonymous

So this begs the question, the box spring was in your custody, how did it get bent?

1.5
#980085
Reply to reviews