I have owned an Orthopedic Luxury Firm queen mattress for three months. The middle measures about 13 in while the seamed sides are only 9.5 inches.
Each end of the mattress starts dropping off about six inches from the end. Being slightly over six ft this leaves my head and feet unsupported. Customer service gave me foam to prop up the edges which did not help. They do not acknowledge any defect.
Same bed in showroom is not curved as much as mine.Only other option is to swap under comfort clause and pay more plus delivery. Picture attached.
Do Not do business with them.
This person wrote the review because of damaged or defective of original mattress factory mattress from Original Mattress Factory and attached photo s. Reviewer claimed that he or she lost $900 and wants Original Mattress Factory to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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