Original Mattress Factory - Curvature of Mattress

I have owned an Orthopedic Luxury Firm queen mattress for three months.The middle measures about 13 in while the seamed sides are only 9.5 inches.

Each end of the mattress starts dropping off about six inches from the end. Being slightly over six ft this leaves my head and feet unsupported. Customer service gave me foam to prop up the edges which did not help. They do not acknowledge any defect.

Same bed in showroom is not curved as much as mine.Only other option is to swap under comfort clause and pay more plus delivery. Picture attached.

Do Not do business with them.

This review is a subjective opinion of a user.
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Advertised vs Delivered
Product or Service Quality
Delivery Service
Customer service

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Orthopedic Luxury Firm
Review category
Furniture and Decor
review #707486 by

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Dec 23, 2015 #1082948

This is a complete joke. So the Orthopedic Luxury Firm model received a consumer reports best buy for superior DURABILITY and you want to complain about it. For people who prefer something firmer they have 3 choices, for people that prefer something softer they have 4 choices! I'm not sure however if this is your actual problem as you talk about the "curvature of the bed." If you did five minutes of research you would know tight top mattresses are designed that way.

2 0 Reply

Oct 28, 2015 #1054857 Canton, Georgia

My experience was similar, what I tried out on the showroom floor was very, very firm, but the mattress I received was too soft for me and my husband to sleep on. Can't trade it, because it is their only mattress that will work on an adjustable frame. When I complained they took the mattress back and stretched the fabric on the top and bottom. So it still has lousy support but an uncomfortable stretched top and bottom. Don't buy from these people. Go to Mattress Firm, you get the same mattress you tried out and their stated return policy is great, though I did not have to use it.

1 7 Reply

Nov 01, 2015 #1056739

Which Mattress Firm store do you work at?

6 1 Reply

Jul 20 #1187573 Santa Ana, California

Guess its a slow day at Mattress Firm. Please by all means go to Mattress Firm where you can over pay for a one sided mattress with fake box spring. Genius idea.

1 1 Reply

Oct 14, 2015 #1048219

That mattress is always made that way. It is displayed like that on the showroom floor. Maybe you should of took your time and chose more wisely.

5 2 Reply

Oct 24, 2015 #1053246

Then you are saying that it is not my mattress that is defective, but that it is rather a really bad design flaw and they are All like that. Good to know.

0 5 Reply

Nov 01, 2015 #1056746

That is not a design "flaw"...it is how a tight top mattress is made. If you wanted a flatter sleep surface, you should have bought a pillow top. But then again, the "compdoc" probably wanted to save a few bucks!

5 0 Reply

Nov 01, 2015 #1056840

Yes I did want to save money and that is what Original Mattress Factory advertises. But bottom line, I could have gotten a good mattress somewhere else for the $900 I spent.

0 5

Oct 13, 2015 #1047686

you did not notice this is the showroom before you purchased the set?

5 0 Reply

Oct 24, 2015 #1053247

I went back and examined the floor model and I honestly don't think it is as bad as mine. I sure know to take notice of this potential problem when buying one next time.

0 5 Reply

Oct 13, 2015 #1047680

so you did not notice this in the showroom before your picked it out???

5 0 Reply
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