State: Florida City: Orlando Product: Original Mattress Factory Mattress Clear all filters (0 of 152 reviews match)
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I am so disappointed in The Original Mattress Factory. The adjustable base of the bed broke after 3 days, it was covered under warranty, but the manufacturer was rude and reluctant to get it fixed. The base is on wheels, yet its not supposed to roll... and casters...
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1.9
Product
Original Mattress Factory Mattress
I didn't like
  • Comfort
  • Quality
  • Refund and exchange policy
#751376
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I was in the market for a new mattress. Typically I am an informed buyer. I fell for the advertising hype and the salesman at the store. Everything looked like it should so I bought the mattress. Everything was fine for about two months, then I started feeling and...
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Anonymous
The Original Mattress Factory

We do have a warranty on all of our products and will be happy to help you if there is a true product defect. I would recommend contacting either the store where you made you...

Product
Original Mattress Factory Mattress
#343238
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HATE IT!!!!! Bad mattress, bad "post" customer service. Do yourself a HUGE favor and buy from a merchant that has a comfort guarantee, or from a warehouse club with a GREAT return policy. Show room mattress feels nothing like the one they delivered to me, and the...
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Anonymous
Anonymous

Warehouse clubs have GREAT return policies to cover the problems with cheaply made beds! Why doesn't everyone buy there?

Anonymous
Question for Becky

Becky the Mattress Shopper....which store of theirs did you go to?

Product
Original Mattress Factory Mattress
#275356
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I purchased twin beds from the Original Mattress Factory, with the understanding that they would be picking up a soiled mattress. I made sure several times during the conversation that they would pick it up even though it was soiled. The sales person said, we would...
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Anonymous
Clark Howard

Again and Again I can\'t emphasize enough how important it is to listen to your sales person closely and read your sales literature. According to The Original Mattress Fac...

Anonymous
joe ***sumer

We just purchased two twin XL and the salesperson said they\'d remove the old bed - no question on what condition it was in. It\'s a 20 year old mattress, but has always bee...

Product
Original Mattress Factory Mattress
#233184
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Don't buy from OMF. They only want your money. Bought a latex foam bed for 3 grand and within 1 mo. started to get large indents where we sleep. Called for service and got "CUSTOMER NO SERVICE" or satisfaction. Too bad you bought it, now get used to it. They DON'T...
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Anonymous
Sleepless in Dayton

I must have bought from a different company too. Sorry to have posted this on this company\'s message board.

Anonymous
Sleepless in Dayton

Similar situation-Per the warranty if there is an impression of more than 1 1/2\" indentation, it is covered. We measured 2 inches with a straight edge, measuring from the hig...

Product
Original Mattress Factory Mattress
#199419
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