State: North Carolina Product: Original Mattress Factory Mattress Clear all filters (0 of 152 reviews match)
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We just bought their top of the line king double sided pillow top and after sleeping on it for only 2 months it already has huge indentions on both sides and a ridge in the middle. They gave us their dog and pony show of picking it up and examining it then to only say...
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Anonymous
Anonymous

Did you go to the factory to see them cut it apart and show you all the components and actually make sure it was manufactured correctly.... good luck having sealy Simmons or S...

1.3
Product
Original Mattress Factory Mattress
#965266
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Bought top of line euro top orthopedic King. Flipped the heavy two sided regularly and had tons of support under bed to floor. Developed deep four inch body impressions and we got severe back and hip pain. Raleigh NC Original Mattress came to house in a filthy van....
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Anonymous
Anonymous

Bull *** every manufacturer will replace the mattress that has a 4 inch body impression I'm guessing you're exaggerating quite a bit

Anonymous
Anonymous

So if you destroy the mattress and make it disgusting by peeing on it they should give you a new one and cover the warranty I don't understand no company would cover a warran...

1.0
Product
Original Mattress Factory Mattress
I didn't like
  • Warranty
#904094
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Bought a double sided queen from these guys 4 years ago. Was thinking their 12 year warranty meant something. Unfortunately, within the 4 years even with constant flipping, had huge depressions and apparently a broken spring. Contacted the ORiginal Mattress Factory and...
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1.6
Product
Original Mattress Factory Mattress
#899893
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We bought a demo model latex mattress from OMF 4 years ago at a slightly reduced rate. Should've been a lot less! Within a few months-even with regular rotation-there were 2 very distinct valleys in the mattress. It was a big expense for us & it's taken us this long to...
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Product
Original Mattress Factory Mattress
I liked
  • Sales environment and twosided mattress
I didn't like
  • Mattress quality
#768102
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Original Mattress Factory Mattress Review

I also heard a radio commercial to go to website to register to win $500 but did not see a link
1.0
Details
Advertised vs Delivered
Product
Original Mattress Factory Mattress
#726527
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Original Mattress Factory - Curvature of Mattress
Original Mattress Factory - Curvature of Mattress
I have owned an Orthopedic Luxury Firm queen mattress for three months. The middle measures about 13 in while the seamed sides are only 9.5 inches. Each end of the mattress starts dropping off about six inches from the end. Being slightly over six ft this leaves my...
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Anonymous
Anonymous

This is a complete joke. So the Orthopedic Luxury Firm model received a consumer reports best buy for superior DURABILITY and you want to complain about it. For people who pre...

Anonymous
Bonnie

My experience was similar, what I tried out on the showroom floor was very, very firm, but the mattress I received was too soft for me and my husband to sleep on. Can't trade...

3.2
Product
Original Mattress Factory Mattress
#707486
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I flipped the mattress 21 days after I purchased it and saw a stain. Their solution is to clean a 1500 mattress. I will never buy another piece of bedding from them again. They act like a bunch of used car sales man, poor customer service with no respect for the...
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1.0
Product
Original Mattress Factory Mattress
I didn't like
  • Customer service
  • Management condescending demeanor
#649353
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purchase a bed from the original mattress factory had it delivered today. What a piece of ***. The mattress will not stay on the bed,keeps sliding off the box spring which was also just bought. the bed is not as firm as the one in the store. Call the store as soon as...
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Anonymous
Anonymous

Should have stuck a rug gripper between the mattress & box spring to stop the sliding, which I've had happen with $1,500 bedding.

Product
Original Mattress Factory Mattress
#636069
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My wife and I purchased a queen Orthopedic Euro Top set and frame with center support (>$1400). From day one when we both are laying on the bed we roll towards the center (she weighs 130 lbs; I weigh 150 lbs). I contacted the company who sent a representative out to...
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2.0
Product
Original Mattress Factory Mattress
I liked
  • Customer service
I didn't like
  • Quality of product
#631013
Reply to reviews
Visited several different mattress stores over a 6 month period ... Really liked the showroom at OMC and the salesperson was very nice, not pushy. Asked friends where they shopped for their last mattress and the one thing they said was : " do not shop at OMC " ......
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Anonymous
James In MN

In December I purchased two beds from OMF, one for me and one for my fiancee. Both of us feel like the product delivered was VERY different from the one we experienced in the...

Product
Original Mattress Factory Mattress
I didn't like
  • Mattress quality
#588845
Reply to reviews