Product: Original Mattress Factory Customer Care Clear all filters (0 of 6 reviews match)
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Ordered a mattress on line.Received an email advising I would be contacted in 48 hours to arrange delivery. No one contacted me after a few days so I rang to follow up. Was advised the mattress had been ordered and I would receive a call back as my son was sleeping on...
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Anonymous
Anonymous

Original mattress factory in the United States is not the same company as in Australia... The original mattress factory does not take online orders

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Original Mattress Factory Customer Care
#1119470
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Prior to this, we had purchased three new mattresses and box springs from the original mattress factory. We went back to the original mattress factory to replace all mattresses that were ruined at our house, and purchased 4 new mattresses and box springs. We have...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Tom

Your receipt says no returns, your invoice says no returns, if you paid with a credit card it says no returns and there is a sign at the sales desk that says no return. That b...

2.2
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Original Mattress Factory Customer Care
#985525
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Artamon ORIGINAL MATTRESS FACTORY!Worst customer service including manager! After you purchased item they no longer care about you! If only i could return everything, i will be glad to return everything i've purchased! Two thumbs down 0 out of 10!I bought 6 mattress...
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Anonymous
Anonymous

Take some responsibility For yourself and quit acting like a baby no returns mean no returns

Anonymous
Bon

Its on the recipt, front and back, printed on the desk and on the credit card recipt. Let me ask, if you're going to buy. Mattress pad and the salesman said here is one thats ...

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Original Mattress Factory Customer Care
#982197
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Three weeks out and needed to upgrade to king size.He said they would do it for adfitional 700.00. the king is only 200.00 more. The sad thing is we are returning customer. Salesmen was of no assistance.There are too many mattress retailers out there to deal with poor...
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Anonymous
Anonymous

By the right size bed the first time and you wouldn't be in this situation I agree with the first guy why should they give you an extra mattress for only $200 I'm sure it cost...

Anonymous
Anonymous

Yeah but you wanted them to eat the cost of your first bed, hardly seems fair for them to be out the originial bed and King size bed for the cost of just the king. I mean did ...

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Original Mattress Factory Customer Care
#888201
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Original Mattress Factory Customer Care Review

We have purchased so many mattresses from OMF. Love their stores. No pressure selling. Love their delivery schedule. Friendly and courteous. Mattress quality too notch. Repeat customer for many years.
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Original Mattress Factory Customer Care
#868434
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Worst post sale customer service ever!!! I has an issue two days after I bought a $850 mattress at their Chanhassen MN location. They gave me the ru around and then in the end they called me a liar. All I wanted was a credit for the terrible service I received. ...
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Anonymous
Angela

This is not even a complaint nobody even stated what the problem was keep in mind most people that complain on this site are one of two things entitled little children or comp...

1.0
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Original Mattress Factory Customer Care
#813051
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