Manufacturer: Original Mattress Factory Category: Mattresses Clear all filters (141 of 141 reviews match)
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WE decided to purchase a new mattress and were lured in by the Art Van advertising.Over the Memorial Day Weekend I saw an add for savings as well as a free bike with purchase. Strike # 1 when we got to the store we were told the bikes were all gone. Our salesman told...
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Product
Original Mattress Factory Mattress
#1058429
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I got the best one pillow too .. My back ache so much.. I fig since it was local n they made there beds in Columbus as told me.. I had a great mattress . I had to buy memory foam pad to help with the sunken mattress n pain .. Should of bought better well know brand...
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1.5
Product
Original Mattress Factory Mattress
#1049998
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*** I bough a $69 king size mattress off of Amazon that was way better quality then what you can get from OMF. I fully expect a comment from the OMF "Anonymous" associate to come and dispute my claim. It doesn't make you company any more credible. It only make you...
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Anonymous
Anonymous

Slow day at Mattress Firm huh?

1.0
Product
Original Mattress Factory Mattress
#1021141
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Original Mattress Factory Mattress Review

#900142
We purchased from them 2-3 months ago. Salesman was great, delivery was great and the mattress is the most comfortable I have ever slept on. No more stiffness in the morning. I have recommended to several others.
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Original Mattress Factory Mattress Review

#899340
4.5
best mattress around for comfort, design and price
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Original Mattress Factory Mattress Review

#885982
I bought a plush mattress two months ago and haven't had a good night sleep since. They will take the thousand dollars I gave them and put it toward a mattress upgrade...but it's an incredible amount of work to get a king size mattress down the stairs from the second floor. And how would I know the replacement would be any better.
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Original Mattress Factory Mattress Review

#833634
1.8
You don't always get what you pay for! Expensive and started sagging within a few weeks. Save yourself some headaches ( and backaches) and pass on this place. We bought the Europlush and have been sorry ever since. There is a big hump going down the middle of the mattress!
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We've had the same issue with them delivering a rock hard mattress not like the one in the store.If they sent me what I tried in the store I'd be happy but they did bait and switch. I can't switch to another mattress they seek without paying another 700+$. Why would I...
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Anonymous
Steve

What bed dis you order and what bed did you receive?

1.5
Product
Original Mattress Factory Mattress
I liked
  • Low pressure sales environment
I didn't like
  • Refund and exchange policy
  • Bait and switch
  • Did not deliver what i tried
#990302
Reply to reviews
they sell defective mattresses primarily to women.they have a clause in the buyers agreement that if there is a problem that the buyer will need to pay to have it repaired. They intentionally do not put the proper batting and filling in the mattress. They do not stand...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Anonymous

Helpful info: The Original Mattress Factory pretty much is the only Manufacturer or one of very few that you can stand in their factory and see the mattress being made. As so ...

1.0
Product
Original Mattress Factory Mattress
#985342
Reply to reviews
I have purchased no less than 9 mattresses from Original Mattress Factory over the years. Their customer service is next to none. Love the "no pressure" sales approach. I can take my time and lounge on every bed on the floor if I choose without a commission salesperson...
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Product
Original Mattress Factory Mattress
#972960
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I bought there medium feel "grand Royale" because I have a dodgey back (bone spurs, slight deformation) and I have had nothing but problems with it. the very first night I woke up with shoulder pain, but my lower back seemed a little better. so I thought I'd wait the 2...
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Anonymous
Anonymous

They don't even sell a mattress with that name and never have

1.6
Product
Original Mattress Factory Mattress
#972934
Reply to reviews
Do your homework before you buy! Multiple associates giving misleading info. We were loyal customers for 20 years purchased several mattresses. Made a recent purchase over $3,000- Matt Bruel warehouse Mgr would not resolve an issue. Several phone calls over a week...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and dispute very review? This is so laughable. They are a horrible company, none of their associates know the policies, as evidence...

Anonymous
Anonymous

Yeah were not getting the whole story here.

1.2
Product
Original Mattress Factory Mattress
I didn't like
  • Mattress quality and no refund policy
  • Warehouse manager owner
  • Mattress quality and fit
#952311
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Purchased an OMF mattress three yrs ago. Finally had enough of having to roll uphill (due to the mound that built up in the middle of the mattress) to greet my wife on the other side and asked for a warranty claim. They came and checked and immediately said it was fine...
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2.2
Product
Original Mattress Factory Mattress
I didn't like
  • Attitude to warranty claim
#952204
Reply to reviews
Watched on line videos, especially Mattress Factory videos, learned everything possible, went to store twice, treated exceptionally well by Carl, (Mechanicsville, VA store) showed us the mattress cut-aways and became ultra-informed consumer.Chose an orthopedic Ultra...
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Product
Original Mattress Factory Mattress
#947729
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