Product: Original Mattress Factory Mattress Clear all filters (142 of 142 reviews match)
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I purchased two mattresses from Original Mattress.The first was a special size for an antique bed. It fit perfectly and is very comfortable. I didn't know what I was going to do to get that special mattress until I discovered. Original Mattress. The second one was for...
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4.1
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Original Mattress Factory Mattress
I liked
  • Service and product
#1089476
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WE decided to purchase a new mattress and were lured in by the Art Van advertising.Over the Memorial Day Weekend I saw an add for savings as well as a free bike with purchase. Strike # 1 when we got to the store we were told the bikes were all gone. Our salesman told...
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Original Mattress Factory Mattress
#1058429
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I got the best one pillow too .. My back ache so much.. I fig since it was local n they made there beds in Columbus as told me.. I had a great mattress . I had to buy memory foam pad to help with the sunken mattress n pain .. Should of bought better well know brand...
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Anonymous
Bob Ickrath

My wife bought a mattress here....and she loves it. It is so hard to find a two sided mattress that you can flip now a days. But they literally last twice as long, which is...

1.5
Product
Original Mattress Factory Mattress
#1049998
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Original Mattress Factory Mattress Review

#900142
We purchased from them 2-3 months ago. Salesman was great, delivery was great and the mattress is the most comfortable I have ever slept on. No more stiffness in the morning. I have recommended to several others.
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Original Mattress Factory Mattress Review

#899340
4.5
Details
best mattress around for comfort, design and price
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Original Mattress Factory Mattress Review

#885982
I bought a plush mattress two months ago and haven't had a good night sleep since. They will take the thousand dollars I gave them and put it toward a mattress upgrade...but it's an incredible amount of work to get a king size mattress down the stairs from the second floor. And how would I know the replacement would be any better.
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Original Mattress Factory Mattress Review

#833634
1.8
Details
You don't always get what you pay for! Expensive and started sagging within a few weeks. Save yourself some headaches ( and backaches) and pass on this place. We bought the Europlush and have been sorry ever since. There is a big hump going down the middle of the mattress!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
*** I bough a $69 king size mattress off of Amazon that was way better quality then what you can get from OMF. I fully expect a comment from the OMF "Anonymous" associate to come and dispute my claim. It doesn't make you company any more credible. It only make you...
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Anonymous
Anonymous

Slow day at Mattress Firm huh?

1.0
Product
Original Mattress Factory Mattress
#1021141
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We've had the same issue with them delivering a rock hard mattress not like the one in the store.If they sent me what I tried in the store I'd be happy but they did bait and switch. I can't switch to another mattress they seek without paying another 700+$. Why would I...
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Anonymous
Steve

What bed dis you order and what bed did you receive?

1.5
Product
Original Mattress Factory Mattress
I liked
  • Low pressure sales environment
I didn't like
  • Did not deliver what i tried
  • Refund and exchange policy
  • Bait and switch
#990302
Reply to reviews
they sell defective mattresses primarily to women.they have a clause in the buyers agreement that if there is a problem that the buyer will need to pay to have it repaired. They intentionally do not put the proper batting and filling in the mattress. They do not stand...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Anonymous

Helpful info: The Original Mattress Factory pretty much is the only Manufacturer or one of very few that you can stand in their factory and see the mattress being made. As so ...

1.0
Product
Original Mattress Factory Mattress
#985342
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I have purchased no less than 9 mattresses from Original Mattress Factory over the years. Their customer service is next to none. Love the "no pressure" sales approach. I can take my time and lounge on every bed on the floor if I choose without a commission salesperson...
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Product
Original Mattress Factory Mattress
#972960
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I bought there medium feel "grand Royale" because I have a dodgey back (bone spurs, slight deformation) and I have had nothing but problems with it. the very first night I woke up with shoulder pain, but my lower back seemed a little better. so I thought I'd wait the 2...
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Anonymous
Anonymous

They don't even sell a mattress with that name and never have

1.6
Original Mattress Factory Bennetts Green, New South Wales
Product
Original Mattress Factory Mattress
#972934
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Do your homework before you buy! Multiple associates giving misleading info. We were loyal customers for 20 years purchased several mattresses. Made a recent purchase over $3,000- Matt Bruel warehouse Mgr would not resolve an issue. Several phone calls over a week...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and dispute very review? This is so laughable. They are a horrible company, none of their associates know the policies, as evidence...

Anonymous
Anonymous

Yeah were not getting the whole story here.

1.2
Product
Original Mattress Factory Mattress
I didn't like
  • Mattress quality and no refund policy
  • Mattress quality and fit
  • Warehouse manager owner
#952311
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Purchased an OMF mattress three yrs ago. Finally had enough of having to roll uphill (due to the mound that built up in the middle of the mattress) to greet my wife on the other side and asked for a warranty claim. They came and checked and immediately said it was fine...
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2.2
Original Mattress Factory Swansea, New South Wales
Product
Original Mattress Factory Mattress
I didn't like
  • Attitude to warranty claim
#952204
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