Product: Original Mattress Factory Mattress Clear all filters (0 of 152 reviews match)
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WE decided to purchase a new mattress and were lured in by the Art Van advertising.Over the Memorial Day Weekend I saw an add for savings as well as a free bike with purchase. Strike # 1 when we got to the store we were told the bikes were all gone. Our salesman told...
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Product
Original Mattress Factory Mattress
#1058429
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I got the best one pillow too .. My back ache so much.. I fig since it was local n they made there beds in Columbus as told me.. I had a great mattress . I had to buy memory foam pad to help with the sunken mattress n pain .. Should of bought better well know brand...
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Anonymous
Anna Langen

Hey mister anonymous, you are a {{Redacted}} representative of the company itself

Anonymous
Anonymous

If you crush that mattress in two years that's crazy any mattress how much do you weigh geezI bet your shoes your sofas and anything else you sit or walk on where out very fas...

1.7
Product
Original Mattress Factory Mattress
#1049998
Reply to reviews
*** I bough a $69 king size mattress off of Amazon that was way better quality then what you can get from OMF. I fully expect a comment from the OMF "Anonymous" associate to come and dispute my claim. It doesn't make you company any more credible. It only make you...
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Anonymous
Cantfixstupid00

Did you read the paperwork? Did the policy match the paperwork?

Anonymous
Anonymous

Slow day at Mattress Firm huh?

1.0
Product
Original Mattress Factory Mattress
#1021141
Reply to reviews
We've had the same issue with them delivering a rock hard mattress not like the one in the store.If they sent me what I tried in the store I'd be happy but they did bait and switch. I can't switch to another mattress they seek without paying another 700+$. Why would I...
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Anonymous
Steve

What bed dis you order and what bed did you receive?

1.5
Product
Original Mattress Factory Mattress
I liked
  • Low pressure sales environment
I didn't like
  • Did not deliver what i tried
  • Bait and switch
  • Refund and exchange policy
#990302
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they sell defective mattresses primarily to women.they have a clause in the buyers agreement that if there is a problem that the buyer will need to pay to have it repaired. They intentionally do not put the proper batting and filling in the mattress. They do not stand...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Anonymous

Helpful info: The Original Mattress Factory pretty much is the only Manufacturer or one of very few that you can stand in their factory and see the mattress being made. As so ...

1.0
Product
Original Mattress Factory Mattress
#985342
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I have purchased no less than 9 mattresses from Original Mattress Factory over the years. Their customer service is next to none. Love the "no pressure" sales approach. I can take my time and lounge on every bed on the floor if I choose without a commission salesperson...
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Product
Original Mattress Factory Mattress
#972960
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I bought there medium feel "grand Royale" because I have a dodgey back (bone spurs, slight deformation) and I have had nothing but problems with it. the very first night I woke up with shoulder pain, but my lower back seemed a little better. so I thought I'd wait the 2...
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Anonymous
Anonymous

They don't even sell a mattress with that name and never have

1.7
Bennetts Green, New South Wales
Product
Original Mattress Factory Mattress
#972934
Reply to reviews
We just bought their top of the line king double sided pillow top and after sleeping on it for only 2 months it already has huge indentions on both sides and a ridge in the middle. They gave us their dog and pony show of picking it up and examining it then to only say...
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Anonymous
Anonymous

Did you go to the factory to see them cut it apart and show you all the components and actually make sure it was manufactured correctly.... good luck having sealy Simmons or S...

1.3
Product
Original Mattress Factory Mattress
#965266
Reply to reviews
Do your homework before you buy! Multiple associates giving misleading info. We were loyal customers for 20 years purchased several mattresses. Made a recent purchase over $3,000- Matt Bruel warehouse Mgr would not resolve an issue. Several phone calls over a week...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and dispute very review? This is so laughable. They are a horrible company, none of their associates know the policies, as evidence...

Anonymous
Anonymous

Yeah were not getting the whole story here.

1.3
Product
Original Mattress Factory Mattress
I didn't like
  • Warehouse manager owner
  • Mattress quality and no refund policy
  • Mattress quality and fit
#952311
Reply to reviews
Purchased an OMF mattress three yrs ago. Finally had enough of having to roll uphill (due to the mound that built up in the middle of the mattress) to greet my wife on the other side and asked for a warranty claim. They came and checked and immediately said it was fine...
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2.5
Swansea, New South Wales
Product
Original Mattress Factory Mattress
I didn't like
  • Attitude to warranty claim
#952204
Reply to reviews