Product: Original Mattress Factory Mattress Clear all filters (0 of 147 reviews match)
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they sell defective mattresses primarily to women.they have a clause in the buyers agreement that if there is a problem that the buyer will need to pay to have it repaired. They intentionally do not put the proper batting and filling in the mattress. They do not stand...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and belittle customers and dispute every review? This is so laughable. They are a horrible company, none of their associates know t...

Anonymous
Anonymous

Helpful info: The Original Mattress Factory pretty much is the only Manufacturer or one of very few that you can stand in their factory and see the mattress being made. As so ...

1.0
Product
Original Mattress Factory Mattress
#985342
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I have purchased no less than 9 mattresses from Original Mattress Factory over the years. Their customer service is next to none. Love the "no pressure" sales approach. I can take my time and lounge on every bed on the floor if I choose without a commission salesperson...
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Product
Original Mattress Factory Mattress
#972960
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I bought there medium feel "grand Royale" because I have a dodgey back (bone spurs, slight deformation) and I have had nothing but problems with it. the very first night I woke up with shoulder pain, but my lower back seemed a little better. so I thought I'd wait the 2...
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Anonymous
Anonymous

They don't even sell a mattress with that name and never have

1.6
Bennetts Green, New South Wales
Product
Original Mattress Factory Mattress
#972934
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Do your homework before you buy! Multiple associates giving misleading info. We were loyal customers for 20 years purchased several mattresses. Made a recent purchase over $3,000- Matt Bruel warehouse Mgr would not resolve an issue. Several phone calls over a week...
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Anonymous
Anonymous

Does OMF pay their associates extra to come and dispute very review? This is so laughable. They are a horrible company, none of their associates know the policies, as evidence...

Anonymous
Anonymous

Yeah were not getting the whole story here.

1.2
Product
Original Mattress Factory Mattress
I didn't like
  • Mattress quality and fit
  • Mattress quality and no refund policy
  • Warehouse manager owner
#952311
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Purchased an OMF mattress three yrs ago. Finally had enough of having to roll uphill (due to the mound that built up in the middle of the mattress) to greet my wife on the other side and asked for a warranty claim. They came and checked and immediately said it was fine...
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2.2
Swansea, New South Wales
Product
Original Mattress Factory Mattress
I didn't like
  • Attitude to warranty claim
#952204
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Watched on line videos, especially Mattress Factory videos, learned everything possible, went to store twice, treated exceptionally well by Carl, (Mechanicsville, VA store) showed us the mattress cut-aways and became ultra-informed consumer.Chose an orthopedic Ultra...
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Product
Original Mattress Factory Mattress
#947729
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We wanted a firm mattress and the one in the store was perfect. When we received ours, it was so hard it was like sleeping on concrete. We complained and they said it was our fault for picking firm. We showed them that the one in the store moved a little when you...
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Anonymous
Anonymous

Same here. Comfy in the store....hard, hard, hard. Maybe its my back, but even the softest one is too hard to this back.

Anonymous
Anonymous

We have had the same experience. It is bait and switch. We wanted the same mattress we tested in the store. What they delivered to our house is NOT the same feel (not even clo...

1.6
Nanty-Glo, Pennsylvania
Product
Original Mattress Factory Mattress
I didn't like
  • Extremely poor representation and products
#942975
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They loved them especially since The Original Mattress Factory is one of the few if not the only company still making a double sided mattress. Yes, the pillow is on both the top and bottom. We bought one ourselves, also a queen, and have been very pleased with it...
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Anonymous
Anonymous

Heading out tomorrow,to buy another mattress ftom Original Mattress Factory. Our mattress is almost 20 years old,have been very very happy with the good amount of years we got...

5.0
Product
Original Mattress Factory Mattress
I liked
  • Sales environment and twosided mattress
#938535
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I purchased a Queen medium support mattress and box spring from Original Mattress Co. At first it was nice, then started sinking in the middle. I called and they sent a guy out to look. He said I probably need a firm mattress and to buy the metal support they have,...
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2.4
Product
Original Mattress Factory Mattress
I didn't like
  • Mattress quality
#938137
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Purchased the King, before I read this. My bad. 11 months and the mattress has become non-supportive, sages on the sides. Have to flip it weekly to get any kind of a good sleep. Called them, they stated they will send someone out to check mattress. That person informs...
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Anonymous
Anonymous

You don't like the mattress after sleeping on it for 11 MONTHS!!! So class action law suit. Okay got it.

1.3
Product
Original Mattress Factory Mattress
I didn't like
  • Quality of mattress
#925257
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