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2.5

I was not informed when I purchased a mattress that if it was to be returned and exchanged, I will NOT get the difference of price back! After spending hours of trying other mattresses (I even took in my pillow and a fitted sheet to test to make sure I chose the right one), at no point did the sales staff inform me of this nor gave me the opportunity to read the disclaimer.

Still going through the process of rectifying this as it was a $1000 difference. Will be going through the ACCC if OMF will not comply.

Reason of review: Order processing issue.

Original Mattress Factory Cons: Mattress quality and no refund policy.

Location: Melbourne, Victoria

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Wait, OMF isn't in Australia.

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