We've tried to correct this in the store but no luck. We tried out the mattress several times in the chillicothe, oh store , paid in full, $1600+.
The mattress delivered wasn't even close to the comfort level of the one on the floor. We NEVER would have bought the mattress that was delivered. We have tried several times to resolve. The solutions offered have been: 1) wait 30 days for it to break it (we couldn't last 30 days on that thing) 2) offered to sell us some "˜super soft' foam to go on top (really?) 3) we could upgrade to a better bed (i.e.
more expensive) and only have to pay the difference. (now, why would we think that if we selected a "˜better' bed that the bed delivered would be the same as the one we tried on the floor? We would potentially just have MORE money tied up) It was explained to us that the mattress was like a new pair of shoes that are uncomfortable. If we used it, it would get better – just like shoes will be more comfortable after wearing for a while.
Well, I don't buy shoes that aren't comfortable in the hopes that they will "˜eventually' fit comfortably. I think it's more like test driving a 6 cylinder and ending up with a 4 cylinder. We never would have bought the mattress that was delivered.
They need to put up a sign that says "BEWARE – the mattress you are trying out is NOT the mattress that will be delivered to your house". Shame on you, OMF!
Product or Service Mentioned: Original Mattress Factory Mattress.
Monetary Loss: $1600.