Original Mattress Factory - Poor quality- weak return policy.
My wife and I purchased a queen Orthopedic Euro Top set and frame with center support (>$1400). From day one when we both are laying on the bed we roll towards the center (she weighs 130 lbs; I weigh 150 lbs).
I contacted the company who sent a representative out to examine the mattress (by looking at it only) and he saw no flaws in it (no unusual indentations). The representative explained that if I want to exchange it for another model OMF mattress set I will have to pay 25% fee and any cost difference if the replacement i higher priced (=hundreds of dollars). We are stuck.
This was a terrible purchase. Next time we will find a retailer that stands behind their product.
Reason of review: Bad quality.
Original Mattress Factory Pros: Customer service.
Original Mattress Factory Cons: Quality of product.
Location: Raleigh, North Carolina
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