filters
State:
Show
City:
Show
Product:
Show
Purchase of King orthro was second mattress . Delivermen damaged coils, hinging during unprofessional delivery on a Saturday. That Monday contacted store in Douglaville, GA. A 'fix-it' guy came to my home a week later, inspected the mattress and acknowledged damage....
Read more
Company wrote 0 private or public responses to the review from Sep 26.
Anonymous
Anonymous

FYI the only way American Express Visa MasterCard or any other card provider will reverse the disputed charge is if you are in the wrong. They always initiate an immediate cre...

1.0
I didn't like
  • Return policy
  • Company ethics
  • Customer service
#1366785
Reply to reviews
I also had been a happy previous customer til this last purchase. We bought a $1400 California queen pillow top as I had purchased many years ago and it was a great mattress for 14 years. I checked around before going back to omf and couldn’t find anyone that makes a...
Read more
Company wrote 0 public responses to the review from Aug 29.
1.3
#1341956
Reply to reviews
I have bought from these folks numerous times and yeah usually a new mattress feels a tad firmer than the one in the store because people try them out in the store it's not brand new however if you need foam I know for a fact they will give you the foam for free to...
Read more
Company wrote 0 public responses to the review from Aug 13.
4.8
Fairlawn, Ohio
#1328499
Reply to reviews
After one night my wife and I woke up in pain and tired from the lack of quality sleep. Severe back pain. constantly waking all light long. Poorly made, poor design, lifting handle broke on the first use, the mattress foam was not uniform, thick here, thin there....
Read more
Company wrote 0 private or public responses to the review from Jul 30.
Anonymous
Anonymous

r E T a R D e D

2.5
I liked
  • Low pressure sales environment
  • People
I didn't like
  • Mattress quality
  • Product
#1316702
Reply to reviews
I purchased a mattress and was told i have 100 days to try if not happy we can swap well today 24/6/18 i rang them up to swap and the manager of warrawong store was so rude and cold and she served us when we purchased and today she said there will e a fee of $35 for...
Read more
Company wrote 0 private or public responses to the review from Jun 24.
2.2
Warrawong, New South Wales
#1287840
Reply to reviews
I am a middle-class person, so $1500+ for a mattress and box springs was a lot of money for me, a major purchase. I bought the top-of-the-line mattress and box springs in a queen size. My husband and I are normal-weight people, and we stated our weight to the...
Read more
Company wrote 0 public responses to the review from May 11.
2.5
#1253367
Reply to reviews
My husband and I bought an mattress from The Original Mattress couple months ago. It is miserable. When we tried the mattress out in the store in Snellville, GA it was a dream. The one we received the mattress at our home was not the same as in-store. I feel like I am...
Read more
Company wrote 0 private or public responses to the review from May 10.
#1252586
Reply to reviews
The springs are way too firm, and the springs are the same firmness in all the mattresses so basically if your mattress gives you horrible aches and restless nights all you can do is pay to exchange it for another mattress with the same springs. The only thing...
Read more
Company wrote 0 private or public responses to the review from May 07.
Anonymous
Anonymous

Instead of complaining online you should probably call this company and see what they say or what they can do anything for you nothing in your statement said that you gave the...

1.4
#1250456
Reply to reviews
Very unhappy with our purchase. We went to buy adjustable bed. I wanted the softest mattress I could use on adjustable bed. They didn’t have a sample of it on an adjustable base, just on a boxspring. It feels completely different than the one in the store. After 3...
Read more
Company wrote 0 public responses to the review from Feb 24.
Anonymous
Anonymous

If you buy from companies that take returns you risk the chance of purchasing a bed that someone else slept on and did not like a.k.a. a used mattress that's what floats your ...

2.8
I liked
  • Adjustable base
  • Delivery service
I didn't like
  • Return policy
#1196623
Reply to reviews

Contact Original Mattress Factory

Mailing Address:
The Original Mattress Factory
4930 State Rd
Cleveland, OH 44134-1214
Phone:
(216) 661-8388
More
I bought an original l mattress factory mattress when I lived up north. I was completely satisfied with the product. I bought one down Florida and was very unhappy with it. I call the store and they send down a person to check it out. They said they can see when the...
Read more
Company wrote 0 public responses to the review from Feb 21.
#1194576
Reply to reviews