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Very unhappy with our purchase. We went to buy adjustable bed. I wanted the softest mattress I could use on adjustable bed. They didn’t have a sample of it on an adjustable base, just on a boxspring. It feels completely different than the one in the store. After 3...
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Anonymous
Anonymous

If you buy from companies that take returns you risk the chance of purchasing a bed that someone else slept on and did not like a.k.a. a used mattress that's what floats your ...

2.7
I liked
  • Delivery service
  • Adjustable base
I didn't like
  • Return policy
#1196623
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I bought an original l mattress factory mattress when I lived up north. I was completely satisfied with the product. I bought one down Florida and was very unhappy with it. I call the store and they send down a person to check it out. They said they can see when the...
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#1194576
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This place does not allow returns becareful, only a discount to spend more money with them, the quality is really poor, may have all springs ever imagine, but looks cheap, spent $1015.00 and did not get my money back, had to continue buying a more expensive mattress...
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1.1
#1182753
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Original Mattress Factory - Doesn’t Last

Rotated and flipped the mattress exactly as instructed, but still had ruts on either side within a year. The commercials make it seem like they’re using top quality components but our experience proves the true value of their product. In a word, garbage. You’re better off sleeping on the floor.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1167322
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I purchased a queen Orthopedic Luxury Firm mattress and an adjustable bed base. I am a repeat customer. I have bought and slept on several Orthopedic Extra Firm mattresses; I’m not picky and like a firm mattress. The mattress is a decent value and will last 8+ years....
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Anonymous
Anonymous

It must be a very slow day at mattress firm Huh

2.6
I didn't like
  • Deceptive sales practice
#1166149
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I was at the park rd location looking at beds and the guy working there starts hiting on me... I got nothing against *** people. I just dont want to be hit on while i'm trying to buy a bed... I'll go to mattress firm now...
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Anonymous
Anonymous

So some {{Redacted}} at mattress firm think she's all that and the dudes hitting on her I call bull crap

Anonymous
Shouldbecalledstupidconsumer00

The nice thing about pissed consumer is you can say whatever you want and the company can't defend itself.

#1132256
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Ordered a mattress on line. Received an email advising I would be contacted in 48 hours to arrange delivery. No one contacted me after a few days so I rang to follow up. Was advised the mattress had been ordered and I would receive a call back as my son was sleeping on...
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Anonymous
Anonymous

Original mattress factory in the United States is not the same company as in Australia... The original mattress factory does not take online orders

#1119470
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I purchased two mattresses from Original Mattress. The first was a special size for an antique bed. It fit perfectly and is very comfortable. I didn't know what I was going to do to get that special mattress until I discovered. Original Mattress. The second one was for...
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4.1
I liked
  • Service and product
#1089476
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Original Mattress Factory - It was so easy

When we got to Original Mattress the sales staff showed us a side by side comparison of their mattress and one of their competitors. NOBODY ELSE DID THIS! Some companies talk the talk but this one walks the walk. It was easy to make our decision, no hiden fees or having to bargin with our sales guy. We got a great bed for a fantastic price
4.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1084993
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Went to our local ORIGINAL MATTRESS STORE, great sales person information, many questions and got the right answers. Purchased a new Orthopedic Extra Firm Queen Size mattress and box springs, had the extra edge support added. Great night sleep. Thanks for the great...
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5.0
I liked
  • Prices
  • Queen size bed
  • Customer service
#1077780
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