Original Mattress Factory
Reviews and Complaints
At casual crossroads
It was so easy
Very happy
- Service and product
Bad customer service ever!!!
Original Mattress Factory - Mattress Review
All went well and we were happy until the bed was delivered. It is rock hard and not at all the same as what I tried in the store.
Called the salesman who said it needs time to break in.
Had us come pick up a 1 inch foam topper to put on it. Some better but I still...
I can't switch to another mattress they seek without paying another 700+$. Why would I do that when no matter what I choose in the store they will send something different. I want my money back and they won't even listen to me - said I chose the wrong mattress. I chose correct.
They sent something else and won't even listen. I've gotten home from my 5th surgery this year and the hospital bed was so much better. I can't sleep on this rock hard mattress for more than a couple hours at a time. Bitterly disappointed as we had previously gotten other beds from them years ago with good results.
They are no longer the company they once were. They won't even listen to customer complaints any longer. Another couple was in there complaining about the same thing last time I was in too.
They just refer us to pick a different mattress at additional cost. Bait and switch shady company now
- Low pressure sales environment
- Did not deliver what i tried
- Refund and exchange policy
- Bait and switch
Original Mattress Factory - Customer Care Review
Could not return unopened box with mattress pad!!!!!! WORST CUSTOMER SERVICE EVER!!!
Approximately six months ago, my house was condemned because it was struck by a tree which caused severe water damage. Prior to this, we had purchased three new mattresses and box springs from the original mattress factory. We went back to the original mattress factory to replace all mattresses that were ruined at our house, and purchased 4 new mattresses and box springs. We have spent approximately $8000 in mattresses and box springs at the original mattress factory in the last year and a half.
During our last purchase, I purchased 4 mattress pad covers, believing that all of our mattress pads were ruined. However, when I received our salvaged materials back from the dry cleaner, two of our mattress pads from the original mattress factory had been saved! As such, I tried to return the two unopened, unused mattress pads that were still in the box. Not only would the original mattress factory not except my return, but they would do nothing to compensate me for the $120 loss that I now suffer.
I would understand if we were a one mattress purchasing family, however considering the thousands of dollars that we have spent at this place, I would have thought that they would have made some effort to meet us at least halfway. We will NEVER shop with them again, this is the most horrible customer service I have ever experienced.
"Valued customer" is not part of their company philosophy. I am truly disgusted that we have given them so much business.
You can buy a $69 kin mattress off Amazon that better quality and better customer service
Preferred solution: watch the company go down when the lawsuit is complete :)
Original Mattress Company - terrible mattress
- Mattress quality and fit
- Quality of product
Preferred solution: Let the company propose a solution
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Verified ReviewerWeird rules?
- Delivery
Preferred solution: Deliver product or service ordered
I'm not a princess and that is more than a pea
I bought there medium feel "grand Royale" because I have a dodgey back (bone spurs, slight deformation) and I have had nothing but problems with it. the very first night I woke up with shoulder pain, but my lower back seemed a little better.
so I thought I'd wait the 2 weeks they recommended to see if it got better, it didn't, only worse. mean while I started to notice issues with body impressions, lumpiness and a whole host of other things, once again I was told the mattress needs to wear in. weeks more go by and its only getting worse, then I was told it had to soften. all in all it was nothing but B.S they shoveled, on the 99th day I went in to return it.
but oh no. maybe its faulty or this that or the other. so the manager was supposed to come and check it. I waited a few days and called, she wasn't there.
a week and still nothing. after 2 weeks they said the issue is most likely that I don't have there base for it, and you guessed it. I bought it! I did think I spring base would help as all the "pillow top" foam is crushed down.
but it doesn't. I think what is wrong with it is the foam. there isn't much of it, and what is there seems to get squished around. so It ends up with lumps and droops and after an hour or so because all the foam has moved away you are left with nothing but hard springs and a human shaped outline of goo.
when I get up in the morning (in agony) I can see the outline, but in half an hour or so its gone.
I think that's why they have the divots in from the factory, makes it next to impossible to photograph. and now, as a disabled pensioner I am left with a p.o.s i wouldn't give to my worst enemy and no option but to pursue legal avenues, and spam the *** out of every review site, forum, face book group etc etc that I can so others don't fall for it too.
Preferred solution: Full refund
Buy with confidence and sleep better than ever
Bad mattresses to women
BUYER BEWARE TOTAL RIPOFF
Buyer Beware this place is a total ripoff. We bought a brand new latex bed top of the line bed.
The brand new bed was delivered and set up. But one thing the bed was defective it was cut wrong at the factory. The matress hung 4 inches over on both sides of the box spring . there tech admitted it was cut wrong and the core was bad in the matress.So we asked for a new one they said no they wanted to fix the defected one.But i bought a brand new one hmmmmm.
so we asked for a refund they said they dont give refunds oh thats right i remember the sales man stamping my receit after i paid never told us about the return policy.So i donated the poorly made defected bed and went to sleep number what a difference i can sleep now.
original matress factory great prices, cheap products, bad service and a TOTAL RIPOFF. BUYER BEWARE
Satisfied customer(s)
Both our adult children purchased queen sized pillow top mattresses over 10 years ago. They loved them especially since The Original Mattress Factory is one of the few if not the only company still making a double sided mattress.
Yes, the pillow is on both the top and bottom. We bought one ourselves, also a queen, and have been very pleased with it also. Yes, these mattresses will show body impressions even with frequent rotation and turning after a few years but in our experience the indentation is slight and within industry standards. Note: All mattresses show body impressions after a few years.
Recently, my wife and I decided to get a king sized mattress. We opted for a latex mattress this time after researching the products. It too is double sided. We appreciate the fact that The Original Mattress Factory still produces a two sided mattress instead of going with the cheaper method of manufacture to make a one-sided mattress that can be rotated but not flipped.
We cannot speak concerning the issues others have had but in our experience, we have found company representatives to be informed and helpful. We have never felt the need to return or ask for an adjustment to any of the mattresses we have purchased there. Even after looking at other products extensively that is always a prudent thing to do, we come back to The Original Mattress Factory. Don't take my word for it or anyone else's either for that matter.
Do your own research and talk to other mattress sellers.
You will likely find that all mattresses have indentation issues that are known and defined as "within acceptable limits". A single sided mattress will not give you the years of service a double sided mattress will do.
- Sales environment and twosided mattress
Excellent Customer Service
I have purchased no less than 9 mattresses from Original Mattress Factory over the years. Their customer service is next to none.
Love the "no pressure" sales approach. I can take my time and lounge on every bed on the floor if I choose without a commission salesperson hounding me. I had a twin mattress for 10 years, a little stitching came undone, they fixed it, no charge. Another time the box springs in a queen set started squeaking about 4 years after I purchased, they replaced it ...
no charge. Who else does that? I am ready to purchase yet another mattress set and guess who's going to deliver it, and haul away my old mattress at no charge ...
Original Mattress Factory! Julie Cunningham
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This is not even the same company that is in the United States this website is so terrible they don't even verify information that is on here