Swansea, New South Wales
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Purchased an OMF mattress three yrs ago. Finally had enough of having to roll uphill (due to the mound that built up in the middle of the mattress) to greet my wife on the other side and asked for a warranty claim. They came and checked and immediately said it was fine and within ACCC guidelines. In Fact they explicitly said "we work to ACCC guidelines (so that is the BEST you could ever expect from them folks). Whilst they accepted there was a mound in the middle, it was within acceptable guidlines and therefor they would not replace it. The bottom lione it their warranty is a worthless document and they do not stand behind their product in any way.

Terrible, horrible no good very bad mattress and service.


Reviewer is in unhappy mood. This person stated that there is a room for improvement of attitude to warranty claim. Please immediately contact the author of this review to discuss bad quality of original mattress factory mattress and associated monetary loss in the amount of $1500. Original Mattress Factory needs to issue a full refund according to poster's claims.

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