Original Mattress Factory - Terrible mattress - terrible customer service
We wanted a firm mattress and the one in the store was perfect.When we received ours, it was so hard it was like sleeping on concrete.
We complained and they said it was our fault for picking firm. We showed them that the one in the store moved a little when you laid on it. They said the only solution was to put a piece of foam on top that usually costs $40, but they would give it to us. It was a cheap piece of foam not worth even $5.
Our only solution was to buy another mattress at a discount price. The clerk was so rude and wouldn't even listen to us.
She just kept shaking her head.Wouldn't recommend them to an enemy!
Review about: Original Mattress Factory Mattress.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Extremely poor representation and products.