Original Mattress Factory - Terrible mattress - terrible customer service

12 of 152 Original Mattress Factory reviews

We wanted a firm mattress and the one in the store was perfect.When we received ours, it was so hard it was like sleeping on concrete.

We complained and they said it was our fault for picking firm. We showed them that the one in the store moved a little when you laid on it. They said the only solution was to put a piece of foam on top that usually costs $40, but they would give it to us. It was a cheap piece of foam not worth even $5.

Our only solution was to buy another mattress at a discount price. The clerk was so rude and wouldn't even listen to us.

She just kept shaking her head.Wouldn't recommend them to an enemy!

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Value for money
Customer service
Product or Service Quality
Delivery Service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Style and Design
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Extremely poor representation and products

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Review category
Furniture and Decor
review #942975 by

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12 of 152 Original Mattress Factory reviews
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Dec 28, 2016 #1261899 Dublin, Ohio, United States

We have had the same experience. It is bait and switch. We wanted the same mattress we tested in the store. What they delivered to our house is NOT the same feel (not even close) and I have to get up in the night and move to another bed. To get the softer mattress (which in the store was way too soft) it will cost us an additional $700

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