I hear the same stories everyone else hears. Just sleep on it for 30 days it needs broke in. It's like a new pair of shoes it needs broken in. Yeah sorry as the one lady stated I don't buy uncomfortable shoes just to torture my feet for 30 days just to break them in.
The mattress in the store was soft. This thing they delivered was Cement blocks with a cotton cover. It has so many pressure points that if you sleep on your side your arm will go numb. If I break this in for 30 days I will be crippled for life. I have slept at dive motels with better mattresses than this.
I called the main office just to get some secretary that answered the phone and gave me the same stories you read on here. We bought the Euro Pillow Top. More like the Lowes Cement Block Top with Horse hair from some European Horse.
So then their story is now "Well that is our most softest mattress (god help anyone who buys anything below this because this is not soft in the least) we make. All you can do is buy our Latex Innerspring mattress at a 25 % Restocking fee plus the difference between the two mattresses and pay those and you can have the latex one and the difference would cost you 843.00 more.
Are you kidding me. I would rather sleep outside on the dirt ground before I ever drop another dime in their company. We will be looking for a new mattress and I will dump this on anyone with 50 bucks in their pocket. Next time I will not listen to my cheap wife and research and spend whatever I have to to get a good mattress.
Please do not buy from this Mattress Company. Their Mattress are not the same as in the store. They Will NOT let you take them back due to what they say is a bed bug policy. And give you the run around telling you just give it time to wear in. Horrible Policies and Horrible Mattresses. Save yourself the money and buy cement blocks from Lowes and a piece of foam from Micheal's Craft store and you will have their same mattress.
Product or Service Mentioned: Original Mattress Factory Mattress.
Monetary Loss: $1300.