Not resolved

Worst experience ever - do not buy one!We shopped every mattress provider to find a replacement for our beloved pillow top.

We chose the Original Mattress Company and their pillow top Luxury mattress based on what we thought was a reputable company who used only high quality materials and construction. We tested out all kinds of mattresses including the sleep number and decided on this one. What we didn't realize was their customer service is the PITS! When the mattress arrived we contacted the store and asked why it felt SO different from what we laid on in the show room.

We were told it would 'settle' and to 'give our bodies time to adjust' to it. Well, after just 90 days, this mattress had very deep impressions, grooves even from where my husband and I lay while sleeping. They were so deep that we took pictures and contacted the store again. This time we were told someone would need to come to our one to inspect the mattress.

He gingerly led us to believe that maybe we just chose the wrong type of mattress and should move up to highest quality mattress they sell which would cost us another $700 put of pocket plus delivery charges. We just want the mattress we thought we were buying so we said no, perhaps the mattress was poorly constructed and being only 90 days old, no mattress should look like this. What we were told was that they would send a truck to pick up our mattress to take back to the warehouse. There they would take it apart and determine if it was correctly made and if not, would correct it and bring it back in couple days.

And just what were we supposed to sleep on during this time? The floor? The couch? Are you kidding me???

It's not even 90 days old - it's the holidays and I'm not one to even return my food to the kitchen must less my mattress? No thanks. Well then we were told the impressions were visible but not deep enough to warrant a replacement. REALLY?

So we're stuck with a mattress that's now 6 months old with impressions now 1.5 inches deep before we lay down. The middle of the mattress is a hill from top to bottom of hard packed material. The sides where we sleep are so deep that when you lay down you have to roll up the center hill just to roll over. and the sides are sucked so far in that you can't roll over.

Even with the bed made with fluffy down comforters, you can visibly see this hill and the side impressions. So how deep do they need to be? When we finally find out we'll include that in our next post and report to the Better Business Bureau.

In the mean time, I hope this will help others who just want a good nights sleep.Everyone should know what a horrible experience this has been.

This person wrote the review because of pricing issue at Original Mattress Factory. Reviewer claimed that he or she wants Original Mattress Factory to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Original Mattress Factory original mattress factory orthopedic mattress for you to read. This information may help you with your purchase decision.

Had an Experience with Original Mattress Factory?

Write a review


Terms of Service
Post Comment

You May Also Like

Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more Original Mattress Factory - Curvature of Mattress Original Mattress Factory "I have owned an Orthopedic Luxury Firm queen mattress for three months. The middle measures about 13 in while the seamed sides are only 9.5 inches. Each end of..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more